IBM Sterling MFTS Support Engineer

Tata Consultancy Services; Seattle (WA); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services is seeking an experienced MFT Engineer in Seattle, WA. The role demands 7+ years of engineering, development, and operational support of Managed File Transfer solutions using IBM Sterling and File Gateway.

You will handle secure file transfer protocols, cryptography, and cloud deployments with OpenShift, while supporting Windows and Unix/Linux environments. Responsibilities include Level 3 incident resolution, end-to-end transfer lifecycle management, cross-team

Qualifications

• 7+ years in engineering, development and support of MFT solutions.
• Proficient with IBM Sterling family and File Gateway.
• Strong knowledge of secure file transfer protocols and cryptography.
• Experience with SQL/Oracle for data and troubleshooting.
• Knowledge of OpenShift cloud deployments and cross-platform systems.
• Familiar with Jira/ServiceNow for incident and change management.
• Ability to generate web-based KPI reports and automate tasks.

Responsibilities

• Provide Level 3 support to resolve complex MFT incidents.
• Manage end-to-end file transfer lifecycle and monitoring.
• Collaborate with cross-functional teams to gather requirements.
• On-call support and proactive system performance improvements.
• Design automation and self-service tooling for secure data transfer.
• Ensure security/compliance with corporate policies and standards.

Skills

MFT Solutions

IBM Sterling

File Gateway

Sterling B2Bi Integrator

Sterling Auth Server

Sterling Proxy Server

Sterling Control Center

Cryptographic Standards

SQL Development

Oracle DB

Jasper Reports

OpenShift

Windows & Linux

GitLab DevSecOps

Splunk

Security Patches

ServiceNow

Incident Management

KPI Reporting

Education

Bachelor of Computer Science

Tools

GitLab

Splunk

Jasper Suite

Job description

• Over 7 years of experience in engineering, developing, and supporting Managed File Transfer (MFT) solutions using tools such as IBM Sterling, File Gateway
• Working knowledge on IBM Sterling suite (File Gateway, Sterling B2Bi Integrator, Sterling External Authentication Server, Sterling Secure Proxy Perimeter Server, Sterling Secure Reverse Proxy Engine and Sterling Control Center Monitor software
• Extensive expertise in secure file transfer protocols and technologies, including FTP, SFTP, FTPS, SSH, SSL, HTTPS, AS2, and related methodologies.
• Working knowledge of adhering to Cryptographic Standards (Algorithms, FIPS, Key Exchanges, Host Keys, Ciphers)
• Experienced in SQL development and Oracle database knowledge (table construction) troubleshooting
• Competent in Sterling Control Center Monitoring configuration Rules, Actions, and Reporting utilizing Jasper Suite
• Solid understanding of encryption algorithms (e.g., PGP, SFTP/SSH) and secure file transfer practices, along with knowledge of networking, network protocols, and firewalls as they apply to MFT systems.
• Provide 24/7 production support for Managed File Transfer environments on a rotational basis, adhering to established operational standards.
• Proficient in cloud implementations, with a strong emphasis on OpenShift.
• Hands-on experience managing and supporting systems in both Windows and Unix/Linux environments.
• Experience with GitLab (DevSecOps platform), yaml structure and formatting
• Experience with Splunk (observability, log management, Report creation, regex, etc.)
• Security Patches, Password updates, Certificate Updates and Platform Infrastructure Management
• Prerequisite tasks completion for upcoming Major releases
• Service Now for Incident and Change Management
• Generate and present web-based reports on file transfer operations, batch schedules, system performance, automation, and key performance indicators (KPIs).

Job Description

• Over 7 years of experience in engineering, developing, and supporting Managed File Transfer (MFT) solutions using tools such as IBM Sterling, File Gateway
• Working knowledge on IBM Sterling suite (File Gateway, Sterling B2Bi Integrator, Sterling External Authentication Server, Sterling Secure Proxy Perimeter Server, Sterling Secure Reverse Proxy Engine and Sterling Control Center Monitor software
• Extensive expertise in secure file transfer protocols and technologies, including FTP, SFTP, FTPS, SSH, SSL, HTTPS, AS2, and related methodologies.
• Working knowledge of adhering to Cryptographic Standards (Algorithms, FIPS, Key Exchanges, Host Keys, Ciphers)
• Experienced in SQL development and Oracle database knowledge (table construction) troubleshooting
• Competent in Sterling Control Center Monitoring configuration Rules, Actions, and Reporting utilizing Jasper Suite
• Solid understanding of encryption algorithms (e.g., PGP, SFTP/SSH) and secure file transfer practices, along with knowledge of networking, network protocols, and firewalls as they apply to MFT systems.
• Provide 24/7 production support for Managed File Transfer environments on a rotational basis, adhering to established operational standards.
• Proficient in cloud implementations, with a strong emphasis on OpenShift.
• Hands-on experience managing and supporting systems in both Windows and Unix/Linux environments.
• Experience with GitLab (DevSecOps platform), yaml structure and formatting
• Experience with Splunk (observability, log management, Report creation, regex, etc.)
• Security Patches, Password updates, Certificate Updates and Platform Infrastructure Management
• Prerequisite tasks completion for upcoming Major releases
• Service Now for Incident and Change Management
• Generate and present web-based reports on file transfer operations, batch schedules, system performance, automation, and key performance indicators (KPIs).

Responsibilities

• Provide Level 3 (L3) Support to ensure prompt resolution of issues
• Resolve complex Secure file transfer incidents
• Manage the end-to-end file transfer lifecycle, including planning, scheduling, execution, and monitoring
• Collaborate with cross-functional teams to gather file transfer requirements and deliver tailored solutions
• On call Support
• Monitor system performance, implement alert mechanisms, and proactively resolve errors using automation
• Uphold security and compliance standards by adhering to industry best practices and corporate policies to protect sensitive information throughout the transfer process
• Design and implement automation and self-service tools to streamline platform use, enabling secure and efficient data transfer between internal and external systems
• Generate and present web-based reports on file transfer operations, batch schedules, system performance, and key performance indicators (KPIs)
• Drive innovative integrations by setting up and testing new file transfer processes using managed or B2B file transfer platforms
• Experienced in collaborating with diverse teams to achieve seamless implementation and support of file transfer solutions
• Systems security implementations

Additional Skills

• Hold conversations with business to understand functional logic
• Excellent communication skills

Salary Range: $130,000 - $140,000 per year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

• BACHELOR OF COMPUTER SCIENCE