IBCS Field Service Engineer - 50% Travel, High-Impact Ops

Saic; New Mexico; On-site; USD 90,000 - 120,000; Full time

Job summary

SAIC is seeking Field Service Experts to support the Integrated Battle Command System (IBCS) team in Huntsville, Alabama, with travel to White Sands Missile Range, NM. This role emphasizes high-level technical support, system integration, and field service engineering for IBCS deployments.

You will collaborate with military and civilian personnel to ensure smooth deployment, operation, and maintenance, troubleshoot hardware, software, and networks, and conduct operator and maintainer tasks.

Qualifications

• Requires BS degree plus 5 years' experience; 6 years' experience accepted in lieu of degree.
• Experience with tactical networks and troubleshooting.
• In-field operator training.
• Troubleshooting of computer systems and networks.
• Strong oral communication and ability to work under pressure.

Responsibilities

• Provide technical support for maintaining and sustaining IBCS systems at identified locations.
• Represent the IBCS program as the primary point of contact.
• Integrate and maintain systems running Linux and COTS/GOTS products with IBCS.
• Assist in emplacement and initialization of the IBCS system.
• Advise customers on capabilities and limitations of IBCS.
• Assist in troubleshooting IBCS hardware, software, and networks.
• Provide feedback to program leadership on system performance and end-user feedback.
• Perform operator and maintainer tasks on equipment and software.
• Conduct training.
• Support Program Help Desk
• Conduct scheduled equipment inventories

Skills

Tactical networks troubleshooting

In-field operator training

Troubleshooting computer systems

Oral communication

Prioritize in high-pressure env

Independent work under deadlines

Education

BS + 5 years experience (6 years accepted in lieu)

Tools

Virtual Machine

Cisco

Windows Server

Job description

SAIC is seeking Field Service Experts to support the Integrated Battle Command System (IBCS) team in Huntsville, Alabama, with travel to White Sands Missile Range, NM. This role emphasizes high-level technical support, system integration, and field service engineering for IBCS deployments.

You will collaborate with military and civilian personnel to ensure smooth deployment, operation, and maintenance, troubleshoot hardware, software, and networks, and conduct operator and maintainer tasks.