Field Support Expert - WSMR

Saic; New Mexico; On-site; USD 90,000 - 120,000; Full time

Job summary

SAIC is seeking Field Service Experts to support the Integrated Battle Command System (IBCS) team in Huntsville, Alabama, with travel to White Sands Missile Range, NM. This role emphasizes high-level technical support, system integration, and field service engineering for IBCS deployments.

You will collaborate with military and civilian personnel to ensure smooth deployment, operation, and maintenance, troubleshoot hardware, software, and networks, and conduct operator and maintainer tasks.

Qualifications

• Requires BS degree plus 5 years' experience; 6 years' experience accepted in lieu of degree.
• Experience with tactical networks and troubleshooting.
• In-field operator training.
• Troubleshooting of computer systems and networks.
• Strong oral communication and ability to work under pressure.

Responsibilities

• Provide technical support for maintaining and sustaining IBCS systems at identified locations.
• Represent the IBCS program as the primary point of contact.
• Integrate and maintain systems running Linux and COTS/GOTS products with IBCS.
• Assist in emplacement and initialization of the IBCS system.
• Advise customers on capabilities and limitations of IBCS.
• Assist in troubleshooting IBCS hardware, software, and networks.
• Provide feedback to program leadership on system performance and end-user feedback.
• Perform operator and maintainer tasks on equipment and software.
• Conduct training.
• Support Program Help Desk
• Conduct scheduled equipment inventories

Skills

Tactical networks troubleshooting

In-field operator training

Troubleshooting computer systems

Oral communication

Prioritize in high-pressure env

Independent work under deadlines

Education

BS + 5 years experience (6 years accepted in lieu)

Tools

Virtual Machine

Cisco

Windows Server

Job description

Description

SAIC is currently seeking Field Service Experts (FSE) to support SAIC’s Integrated Battle Command System (IBCS) Team.

Primary duty location is Huntsville, Alabama with travel to White Sands Missile Range (WSMR), New Mexico location. Team members positioned in Huntsville will only be required to travel 50+% of the time, coordinating with WSMR team members to ensure a smooth transition and continuity of operations during their leave periods.

JOB DESCRIPTION:

This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system.

• Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
• Represent the IBCS program as the primary point of contact
• Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
• Assist in the emplacement and initialization of the IBCS system
• Advise customers on the capabilities and limitations of the IBCS system
• Assist in troubleshooting IBCS hardware, software, and networks
• Provide feedback to program leadership regarding system performance and end-user feedback
• Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
• Conduct training
• Support Program Help Desk
• Conduct scheduled equipment inventories

Qualifications

REQUIRED EDUCATION:

• BS and five (5) years’ experience; six (6) years' experience accepted in lieu of degree (per contract)

REQUIRED SKILLS:

• Experience with tactical networks and troubleshooting
• In field operator training
• Troubleshooting of computer systems and networks
• Good oral communications
• Ability to effectively prioritize and execute tasks in high-pressure environments
• Able to work independently and efficiently with short term deadlines

REQUIRED CLEARANCE:

• Must possess an active DoD Secret Clearance

REQUIRED CERTIFICATIONS:

• IAT Level II certification obtained (e.g., Security+ CE) within 180 days of hire in accordance with DOD 8570/8140 requirements and company policy (active Security + CE is highly preferred)

DESIRED SKILLS:

• Army Air Defense background (14 or 140A or 14G)
• IBCS experience maintaining and sustaining fielded IBCS systems, equipment and software
• Experience with Virtual Machine, Cisco, and/or Windows Server
• Ability to obtain a Linux+ certification within nine (9) months of hire date
• Willingness to acquire a Commercial Driver's License (CDL) and comply with all state requirements