Field Support Expert - WSMR

SAIC; White Sands (NM); On-site; USD 95,000 - 130,000; Full time

Job summary

SAIC is seeking Field Service Experts (FSE) to support the Integrated Battle Command System (IBCS) team. Primary duty location is Huntsville, AL with travel to White Sands Missile Range, NM.

Team members in Huntsville travel 50+% to coordinate with WSMR for transitions and continuity of operations during leave periods. This role delivers high-level technical support, system integration, and field service engineering for the IBCS program, collaborating with military and civilian personnel to

Qualifications

• BS with 5 years' experience; 6 years' experience accepted in lieu of degree.
• Active DoD Secret Clearance required.
• IAT Level II certification within 180 days of hire (Security+ CE preferred).

Responsibilities

• Provide technical support for maintaining IBCS systems at all identified locations.
• Represent the IBCS program as the primary point of contact.
• Integrate and maintain systems running Red Hat Enterprise Linux and COTS/GOTS products with IBCS.
• Assist in emplacement and initialization of the IBCS system.
• Advise customers on capabilities and limitations of the IBCS system.
• Troubleshoot IBCS hardware, software, and networks.
• Provide feedback to program leadership regarding system performance.
• Perform operator and maintainer tasks on equipment, subsystems, and software.
• Conduct training.
• Support Program Help Desk.
• Conduct scheduled equipment inventories.

Skills

Tactical networks

Troubleshooting

In-field operator training

Oral communication

Prioritization under pressure

Independent work

Education

BS + 5 years experience

6 years experience in lieu of degree

Tools

Red Hat Enterprise Linux

Cisco

Windows Server

Virtual Machines

Job description

Job ID 2617247

Location White Sands Missile Range, NM, US

Date Posted 2026-09-24

Category Engineering and Sciences

Subcategory Field Engineer

Schedule Full-Time

Shift Day Job

Travel Yes - 50% of the time

Minimum Clearance Required Secret

Clearance Level Must Be Able to Obtain None

Potential for Remote Work ORA_ON_SITE

Description

SAIC is currently seeking Field Service Experts (FSE) to support SAIC’s Integrated Battle Command System (IBCS) Team. Primary duty location is Huntsville, Alabama with travel to White Sands Missile Range (WSMR), New Mexico location. Team members positioned in Huntsville will only be required to travel 50+% of the time, coordinating with WSMR team members to ensure a smooth transition and continuity of operations during their leave periods.

Job Description

This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system.

• Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations


• Represent the IBCS program as the primary point of contact


• Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems


• Assist in the emplacement and initialization of the IBCS system


• Advise customers on the capabilities and limitations of the IBCS system


• Assist in troubleshooting IBCS hardware, software, and networks


• Provide feedback to program leadership regarding system performance and end-user feedback


• Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software


• Conduct training


• Support Program Help Desk


• Conduct scheduled equipment inventories

Qualifications

REQUIRED EDUCATION

• BS and five (5) years’ experience; six (6) years' experience accepted in lieu of degree (per contract)

Required Skills

• Experience with tactical networks and troubleshooting


• In field operator training


• Troubleshooting of computer systems and networks


• Good oral communications


• Ability to effectively prioritize and execute tasks in high-pressure environments


• Able to work independently and efficiently with short term deadlines

Required Clearance

• Must possess an active DoD Secret Clearance

Required Certifications

• IAT Level II certification obtained (e.g., Security+ CE) within 180 days of hire in accordance with DOD 8570/8140 requirements and company policy (active Security + CE is highly preferred)

Desired Skills

• Army Air Defense background (14 or 140A or 14G)


• IBCS experience maintaining and sustaining fielded IBCS systems, equipment and software


• Experience with Virtual Machine, Cisco, and/or Windows Server


• Ability to obtain a Linux+ certification within nine (9) months of hire date


• Willingness to acquire a Commercial Driver's License (CDL) and comply with all state requirements