IAM Technical Writer: Docs-as-Code for Security Admins

Ping Identity; Northern (KY); Hybrid; USD 69,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits and perks

Retirement programs

Education reimbursement

Commuter offset (Specific locations)

Job summary

Ping Identity is seeking a Technical Writer to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content within a Docs-as-Code environment.

You will collaborate with engineers, product teams, and subject matter experts to define, design, create, and maintain core administrator documentation, writing clear, user-friendly material for IAM configurations and governance.

Qualifications

• 2-4+ years of technical writing experience.
• Proven experience documenting complex software, with a strong preference for IAM applications or security products.
• Experience with creating markdown content.
• Experience managing multiple tickets simultaneously, meeting deadlines and quality standards.
• Experience with working with AI tools, such as Gemini, Glean, Claude Code.
• Ability to quickly learn evolving features and complex software by navigating early-stage development environments.
• Prior experience or exposure to software development.
• Experience using GitHub and repositories.
• Experience with Jira and Confluence or similar project management platforms.
• Strong understanding of the needs and workflows of technical administrators.

Responsibilities

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core administrator documentation.
• Collaborate effectively with a globally distributed team and stakeholders across various time zones.
• Deliver clear, concise, and user-friendly documentation for IAM administrators configuring, managing and using the product.
• Investigate, research, and learn Ping Identity products and the standards they depend on.
• Translate complex technical concepts related to authorization into clear documentation for an administrator audience.
• Work with AsciiDoc in a Docs-as-Code environment using IntelliJ IDE and Git (GitHub).
• Follow the software development lifecycle closely to anticipate and ascertain documentation needs.

Skills

Technical writing

IAM documentation

Markdown

GitHub

Jira & Confluence

Tools

AsciiDoc

IntelliJ IDE

Git

Docs-as-Code

Job description

Ping Identity is seeking a Technical Writer to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content within a Docs-as-Code environment.

You will collaborate with engineers, product teams, and subject matter experts to define, design, create, and maintain core administrator documentation, writing clear, user-friendly material for IAM configurations and governance.