IAM Documentation Engineer – Docs-as-Code for Admins

Pingidentity; United States; On-site; USD 69,000 - 80,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity is seeking a Technical Writer to join a docs-focused team. You will craft administrator documentation for IAM products in a Docs-as-Code environment, collaborating with engineers, PMs and SMEs both in person and remotely.

You will translate complex authorization concepts into clear guidance for administrators. The role requires 2–4+ years of technical writing, Markdown content, and experience with GitHub, Jira and Confluence.

Qualifications

• 2–4+ years of technical writing experience.
• Experience documenting complex software, preferably IAM or security.
• Experience creating Markdown content.
• Experience managing multiple tickets and deadlines.
• Experience with GitHub, Jira and Confluence or similar tools.

Responsibilities

• Collaborate with SMEs, engineers and product teams to define, design, create, and maintain core administrator documentation.
• Coordinate with a globally distributed team across time zones.
• Deliver clear, concise administration-focused documentation for IAM products.
• Research Ping Identity products and related standards for accurate documentation.
• Translate complex auth concepts into accessible admin documentation.
• Work with AsciiDoc in a Docs-as-Code environment using IntelliJ and GitHub.
• Follow the SDLC to anticipate documentation needs.

Skills

Technical writing

Markdown content

AI tools experience

Documentation collaboration

Tools

GitHub

Jira

Confluence

Asciidoc

IntelliJ IDE

Job description

Ping Identity is seeking a Technical Writer to join a docs-focused team. You will craft administrator documentation for IAM products in a Docs-as-Code environment, collaborating with engineers, PMs and SMEs both in person and remotely.

You will translate complex authorization concepts into clear guidance for administrators. The role requires 2–4+ years of technical writing, Markdown content, and experience with GitHub, Jira and Confluence.