Technical Writer

Pingidentity; United States; On-site; USD 69,000 - 80,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity is seeking a Technical Writer to join a docs-focused team. You will craft administrator documentation for IAM products in a Docs-as-Code environment, collaborating with engineers, PMs and SMEs both in person and remotely.

You will translate complex authorization concepts into clear guidance for administrators. The role requires 2–4+ years of technical writing, Markdown content, and experience with GitHub, Jira and Confluence.

Qualifications

• 2–4+ years of technical writing experience.
• Experience documenting complex software, preferably IAM or security.
• Experience creating Markdown content.
• Experience managing multiple tickets and deadlines.
• Experience with GitHub, Jira and Confluence or similar tools.

Responsibilities

• Collaborate with SMEs, engineers and product teams to define, design, create, and maintain core administrator documentation.
• Coordinate with a globally distributed team across time zones.
• Deliver clear, concise administration-focused documentation for IAM products.
• Research Ping Identity products and related standards for accurate documentation.
• Translate complex auth concepts into accessible admin documentation.
• Work with AsciiDoc in a Docs-as-Code environment using IntelliJ and GitHub.
• Follow the SDLC to anticipate documentation needs.

Skills

Technical writing

Markdown content

AI tools experience

Documentation collaboration

Tools

GitHub

Jira

Confluence

Asciidoc

IntelliJ IDE

Job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Job Summary

Ping Identity is seeking a Technical Writer to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content within a Docs-as-Code environment.

You will:

• Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation.


• Collaborate effectively with a globally distributed team and stakeholders across various time zones.


• Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of identity and access management (IAM) administrators configuring, managing and using the product.


• Investigate, research, and learn Ping Identity products, along with the standards they depend on, to ensure accurate and comprehensive documentation.


• Translate complex technical concepts related to authorization into clear and concise documentation for an administrator audience.


• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).


• Follow the software development lifecycle closely to anticipate and ascertain documentation needs.

You have:

• 2-4+ years of technical writing experience.


• Proven experience documenting complex software, with a strong preference for IAM applications or security products.


• Experience with creating markdown content.


• Experience managing multiple tickets simultaneously, meeting deadlines and quality standards.


• Experience with working with AI tools, such as Gemini, Glean, Claude Code.


• Ability to quickly learn evolving features and complex software by navigating early-stage development environments.


• Prior experience or exposure to software development.


• Experience using GitHub and repositories.


• Experience with Jira and Confluence or similar project management platforms.


• Strong understanding of the needs and workflows of technical administrators.

You have the advantage if you have experience:

• Creating content in a docs-as-code environment, using AsciiDoc.


• Writing AI agent skill files.


• Building, installing, configuring, and debugging client and server software.


• Working with Ping Identity products or other competing products.


• Writing for a technical audience, including system administrators and configuration managers.

Salary Range: $69,000.00 - $80,000.00

In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.


• Employee Resource Groups that create a sense of belonging for everyone.


• Regular company and team bonding events.


• Competitive benefits and perks.


• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule


• Parental Leave


• Progressive Healthcare Options


• Retirement Programs


• Opportunity for Education Reimbursement


• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.