IAM Technical Writer — Docs-as-Code for Security Admins

Ping Identity; United States; On-site; USD 69,000 - 80,000; Full time

Benefits offered by this job

Generous PTO

Parental Leave

Healthcare options

Retirement programs

Education reimbursement

Commuter offset

Job summary

Ping Identity is seeking a Technical Writer to join our documentation team. You’ll work in a Docs-as-Code environment, using AsciiDoc, IntelliJ IDE and GitHub to craft core administrator documentation for IAM products, in collaboration with engineers, SMEs and product teams.

The ideal candidate has 2–4+ years of technical writing, experience documenting complex software, and familiarity with Markdown, Jira/Confluence, and GitHub. Colorado compensation ranges from $69,000 to $80,000.

Qualifications

• 2–4+ years of technical writing experience.
• Proven experience documenting complex software, with a preference for IAM/security products.
• Experience creating markdown content.
• Experience with Jira and Confluence or similar project management platforms.
• Experience with GitHub repositories.
• Ability to learn evolving features in early-stage development environments.

Responsibilities

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core administrator documentation.
• Collaborate effectively with a globally distributed team and stakeholders across various time zones.
• Deliver clear, concise, and user-friendly documentation for IAM administrators configuring and using the product.
• Investigate, research, and learn Ping Identity products and the standards they depend on.
• Translate complex technical concepts into clear administrator-facing documentation.
• Work with AsciiDoc in a Docs-as-Code environment using IntelliJ IDE and GitHub.
• Follow the software development lifecycle closely to anticipate and address documentation needs.

Skills

Technical writing

IAM / security

Markdown

GitHub

Jira

Confluence

AI tools

IntelliJ IDE

Docs-as-Code

Software development exposure

Tools

IntelliJ IDE

AsciiDoc

Docs-as-Code

Job description

Ping Identity is seeking a Technical Writer to join our documentation team. You’ll work in a Docs-as-Code environment, using AsciiDoc, IntelliJ IDE and GitHub to craft core administrator documentation for IAM products, in collaboration with engineers, SMEs and product teams.

The ideal candidate has 2–4+ years of technical writing, experience documenting complex software, and familiarity with Markdown, Jira/Confluence, and GitHub. Colorado compensation ranges from $69,000 to $80,000.