IAM Service Delivery Lead — Client & Security Excellence

Manpower Group (USA); Houston (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Manpower Group (USA) represents a leading technology services organization seeking a Client Service Delivery Lead in Houston to oversee IAM service delivery and ensure alignment with contractual obligations and SLAs.

The role focuses on leading incident, change, and problem management for IAM, developing the delivery team, and maintaining strong client relationships through strategic updates and governance forums.

Qualifications

• 10+ years of experience leading IAM service delivery in an enterprise environment.
• Proven ability to manage client relationships, governance forums, and executive stakeholder communications.
• Hands-on experience with identity lifecycle management, access governance, RBAC, PAM, and authentication technologies.
• Experience working within ITIL-based service management frameworks.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead the day-to-day delivery of Identity and Access Management (IAM) services, ensuring compliance with contractual obligations and SLAs.
• Oversee incident, request, problem, and change management activities related to IAM services.
• Monitor, analyze, and report on service delivery metrics and operational performance, driving corrective actions when necessary.
• Manage and develop the IAM delivery team, fostering a culture of collaboration, innovation, and continuous improvement.
• Build and maintain strong relationships with client stakeholders, providing regular updates and strategic guidance on IAM initiatives.

Skills

IAM service delivery

Executive stakeholder management

Identity lifecycle management

Access governance

RBAC

PAM

ITIL framework

Job description

Manpower Group (USA) represents a leading technology services organization seeking a Client Service Delivery Lead in Houston to oversee IAM service delivery and ensure alignment with contractual obligations and SLAs.

The role focuses on leading incident, change, and problem management for IAM, developing the delivery team, and maintaining strong client relationships through strategic updates and governance forums.