Client Service Delivery Lead

Manpower Group (USA); Houston (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Manpower Group (USA) represents a leading technology services organization seeking a Client Service Delivery Lead in Houston to oversee IAM service delivery and ensure alignment with contractual obligations and SLAs.

The role focuses on leading incident, change, and problem management for IAM, developing the delivery team, and maintaining strong client relationships through strategic updates and governance forums.

Qualifications

• 10+ years of experience leading IAM service delivery in an enterprise environment.
• Proven ability to manage client relationships, governance forums, and executive stakeholder communications.
• Hands-on experience with identity lifecycle management, access governance, RBAC, PAM, and authentication technologies.
• Experience working within ITIL-based service management frameworks.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead the day-to-day delivery of Identity and Access Management (IAM) services, ensuring compliance with contractual obligations and SLAs.
• Oversee incident, request, problem, and change management activities related to IAM services.
• Monitor, analyze, and report on service delivery metrics and operational performance, driving corrective actions when necessary.
• Manage and develop the IAM delivery team, fostering a culture of collaboration, innovation, and continuous improvement.
• Build and maintain strong relationships with client stakeholders, providing regular updates and strategic guidance on IAM initiatives.

Skills

IAM service delivery

Executive stakeholder management

Identity lifecycle management

Access governance

RBAC

PAM

ITIL framework

Job description

Our client, a leading organization in the technology services industry, is seeking a Client Service Delivery Lead to join their team. As a Client Service Delivery Lead, you will be part of the Infrastructure Managed Services department supporting the Technology Services team. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach, which will align successfully in the organization.

Job Title: Client Service Delivery Lead

Location: Houston, TX

What's the Job?

• Lead the day-to-day delivery of Identity and Access Management (IAM) services, ensuring compliance with contractual obligations and SLAs.
• Oversee incident, request, problem, and change management activities related to IAM services.
• Monitor, analyze, and report on service delivery metrics and operational performance, driving corrective actions when necessary.
• Manage and develop the IAM delivery team, fostering a culture of collaboration, innovation, and continuous improvement.
• Build and maintain strong relationships with client stakeholders, providing regular updates and strategic guidance on IAM initiatives.

What's Needed?

• At least 10 years of experience leading IAM service delivery in an enterprise environment.
• Proven ability to manage client relationships, governance forums, and executive stakeholder communications.
• Hands-on experience with identity lifecycle management, access governance, RBAC, PAM, and authentication technologies.
• Experience working within ITIL-based service management frameworks.
• Strong analytical, problem-solving, and decision-making skills.

What's in it for me?

• Opportunity to lead strategic IAM initiatives in a dynamic environment.
• Engage with cutting-edge security technologies and practices.
• Work with a diverse and talented team committed to excellence.
• Contribute to impactful projects that enhance organizational security posture.
• Be part of a forward-thinking organization that values innovation and professional growth.