Client Service Delivery Lead

Experis; Houston (TX); On-site; USD 166,000 - 188,000; Full time

Job summary

Experis seeks an Onsite Identity and Access Management (IAM) Lead in Houston to own delivery, governance, and continual improvement of IAM services for the client. You will act as the primary onsite IAM contact, drive service excellence, engage stakeholders, and lead the delivery team to meet security and business objectives.

The role requires deep hands-on IAM expertise, strong leadership, and the ability to coordinate with offshore teams, security, and audit functions to ensure compliance and

Qualifications

• Must-have IAM skills: Identity & Access Management, governance, and delivery leadership.
• Experience in enterprise IAM environments and IT service management.
• Strong stakeholder engagement and leadership capabilities.

Responsibilities

• Lead day-to-day IAM service delivery, ensure SLAs and client expectations.
• Oversee incident, request, problem, and change management for IAM services.
• Monitor and report service delivery metrics, drive corrective actions.
• Ensure security controls, compliance, and operational standards are followed.
• Identify and lead improvements to enhance quality, efficiency, and user experience.
• Manage the IAM delivery team: assignment, coaching and performance.

Job description

$80.0 - $90.0/hourly

Position Title: Client Service Delivery Lead

Location: Houston TX

Duration: 15+ Months Contract with chances of extension

Pay range: $80-$90/hr. (Open for c2c and w2 both)

Job Description

Must-have skills: Identity & Access Management Skills

Years of experience required for each skill? At least 10 years in IT

Nice-to-have skills: Saviynt, OKTA, Entra, AD, CyberArk, PAM

Role Summary

The Onsite Identity and Access Management (IAM) Lead is responsible for the successful delivery, governance, and continuous improvement of IAM services for the client. This role serves as the primary onsite point of contact for IAM operations, driving service excellence, stakeholder engagement, team leadership, and strategic IAM initiatives. The IAM Lead is accountable for service delivery performance, resource management, quality assurance, client satisfaction, and alignment of IAM capabilities with business and security objectives.

Key Responsibilities

• Lead the day-to-day delivery of IAM services, ensuring alignment with contractual obligations, service level agreements (SLAs), and client expectations.
• Oversee incident, request, problem, and change management activities related to IAM services.
• Monitor, analyze, and report on service delivery metrics, KPIs, and operational performance, driving corrective actions where necessary.
• Ensure adherence to established processes, security controls, compliance requirements, and operational standards.
• Identify service improvement opportunities and lead initiatives to enhance service quality, efficiency, and user experience.
• Lead and manage the IAM delivery team, including work assignment, workload balancing, performance management, coaching, and career development.
• Establish clear priorities, objectives, and accountability across the team.
• Foster a culture of collaboration, innovation, continuous learning, and operational excellence.
• Support talent development through mentoring, knowledge sharing, and technical guidance.
• Act as the primary onsite liaison between the client, leadership, and offshore delivery teams.
• Build strong relationships with client stakeholders and provide regular updates on service performance, risks, and strategic initiatives.
• Facilitate governance meetings, operational reviews, and executive-level discussions.
• Proactively manage escalations, risks, dependencies, and client concerns to ensure timely resolution.
• Provide leadership and oversight for identity lifecycle management, access governance, privileged access management, authentication, and federation services.
• Drive IAM transformation initiatives and support the implementation of industry-leading security practices.
• Collaborate with security, infrastructure, application, compliance, and audit teams to strengthen the client's security posture.
• Support audit, compliance, and regulatory activities by ensuring effective IAM controls and governance processes.
• Serve as a subject matter expert for IAM technologies and provide strategic guidance on IAM solutions and best practices.
• Review solution designs, operational processes, and platform enhancements to ensure scalability, security, and compliance.
• Support troubleshooting of complex IAM issues and provide direction for resolution across multiple technology domains.

Required Skills & Experience

• Strong experience leading Identity and Access Management service delivery teams in an enterprise environment.
• Experience managing client relationships, governance forums, and executive stakeholder communications.
• Hands‑on experience with identity lifecycle management, access governance, role‑based access control (RBAC), privileged access management (PAM), and authentication technologies.
• Experience working within ITIL‑based service management environments.
• Strong analytical, problem‑solving, and decision‑making skills.

Technical Skills

Required

• Saviynt Identity Cloud / Saviynt Identity Governance and Administration (IGA)
• Identity Lifecycle Management and Access Governance
• Service Delivery and Operational Management

Preferred

• CyberArk Privileged Access Management (PAM)
• Okta Identity and Access Management
• Microsoft Entra ID (Azure Active Directory)
• Microsoft Entra Conditional Access
• Enterprise Single Sign‑On (SSO)
• Multi‑Factor Authentication (MFA)
• Identity Federation and Authentication Protocols (SAML, OAuth, OIDC)

Leadership Expectations

• Demonstrate accountability for service outcomes and team performance.
• Drive operational excellence and continuous improvement.
• Build trusted client relationships and influence strategic IAM decisions.
• Lead by example, fostering collaboration, inclusion, and a high‑performance culture.