Client Service Delivery Lead

ManpowerGroup Global, Inc.; Houston (TX); On-site; USD 110,000 - 124,000; Part time

Job summary

ManpowerGroup Global, Inc. in Houston is seeking an Onsite Identity and Access Management (IAM) Lead to drive delivery, governance and continuous improvement of IAM services. You will be the onsite contact for IAM operations, guiding stakeholders, leading the IAM team, and aligning IAM with business and security objectives.

The role requires strong leadership, IAM expertise, and collaboration with security, IT and audit teams to strengthen the client’s security posture and service excellence.

Qualifications

• Experience leading IAM service delivery in an enterprise setting.
• Proven ability to manage client relationships and executive stakeholders.
• Hands-on identity lifecycle management, RBAC, PAM, and authentication tech.
• Experience in ITIL-based service management environments.

Responsibilities

• Lead daily IAM service delivery and ensure SLAs are met.
• Oversee incident, request, problem, and change management for IAM.
• Monitor KPIs and drive improvements in service quality.
• Collaborate with security, infrastructure, and audit teams.

Skills

Identity & Access Management

Team Leadership

ITIL

RBAC

Tools

Saviynt Identity Cloud

Okta

Microsoft Entra ID

Entra Conditional Access

PAM (CyberArk)

Job description

Our Fortune 500 client is looking for hardworking, motivated talent to join their innovative team.

Position Title: Client Service Delivery Lead

Location: Houston TX

Duration: 15+ Months Contract with chances of extension

Pay range: $80-$90/hr.(Open for c2c and w2 both)

Job Description:

Must-have skills: Identity & Access Management Skills

Years of experience required for each skill? At least 10 years in IT

Nice-to-have skills: Saviynt, OKTA, Entra, AD, CyberArk, PAM

Role Summary The Onsite Identity and Access Management (IAM) Lead is responsible for the successful delivery, governance, and continuous improvement of IAM services for the client. This role serves as the primary onsite point of contact for IAM operations, driving service excellence, stakeholder engagement, team leadership, and strategic IAM initiatives. The IAM Lead is accountable for service delivery performance, resource management, quality assurance, client satisfaction, and alignment of IAM capabilities with business and security objectives.

Key Responsibilities

Service Delivery & Operations Management

• Lead the day-to-day delivery of IAM services, ensuring alignment with contractual obligations, service level agreements (SLAs), and client expectations.
• Oversee incident, request, problem, and change management activities related to IAM services.
• Monitor, analyze, and report on service delivery metrics, KPIs, and operational performance, driving corrective actions where necessary.
• Ensure adherence to established processes, security controls, compliance requirements, and operational standards.
• Identify service improvement opportunities and lead initiatives to enhance service quality, efficiency, and user experience.

Team Leadership & People Management

• Lead and manage the IAM delivery team, including work assignment, workload balancing, performance management, coaching, and career development.
• Establish clear priorities, objectives, and accountability across the team.
• Foster a culture of collaboration, innovation, continuous learning, and operational excellence.
• Support talent development through mentoring, knowledge sharing, and technical guidance.

Stakeholder & Client Management

• Act as the primary onsite liaison between the client, leadership, and offshore delivery teams.
• Build strong relationships with client stakeholders and provide regular updates on service performance, risks, and strategic initiatives.
• Facilitate governance meetings, operational reviews, and executive-level discussions.
• Proactively manage escalations, risks, dependencies, and client concerns to ensure timely resolution.

IAM Governance & Strategic Leadership

• Provide leadership and oversight for identity lifecycle management, access governance, privileged access management, authentication, and federation services.
• Drive IAM transformation initiatives and support the implementation of industry-leading security practices.
• Collaborate with security, infrastructure, application, compliance, and audit teams to strengthen the client's security posture.
• Support audit, compliance, and regulatory activities by ensuring effective IAM controls and governance processes.

Technical Leadership

• Serve as a subject matter expert for IAM technologies and provide strategic guidance on IAM solutions and best practices.
• Review solution designs, operational processes, and platform enhancements to ensure scalability, security, and compliance.
• Support troubleshooting of complex IAM issues and provide direction for resolution across multiple technology domains.

Required Skills & Experience

• Strong experience leading Identity and Access Management service delivery teams in an enterprise environment.
• Experience managing client relationships, governance forums, and executive stakeholder communications.
• Hands‑on experience with identity lifecycle management, access governance, role‑based access control (RBAC), privileged access management (PAM), and authentication technologies.
• Experience working within ITIL‑based service management environments.
• Strong analytical, problem‑solving, and decision‑making skills.

Technical Skills – Required

• Saviynt Identity Cloud / Saviynt Identity Governance and Administration (IGA)
• Identity Lifecycle Management and Access Governance
• Service Delivery and Operational Management

Technical Skills – Preferred

• CyberArk Privileged Access Management (PAM)
• Okta Identity and Access Management
• Microsoft Entra ID (Azure Active Directory)
• Microsoft Entra Conditional Access
• Enterprise Single Sign‑On (SSO)
• Multi‑Factor Authentication (MFA)
• Identity Federation and Authentication Protocols (SAML, OAuth, OIDC)

Leadership Expectations

• Demonstrate accountability for service outcomes and team performance.
• Drive operational excellence and continuous improvement.
• Build trusted client relationships and influence strategic IAM decisions.
• Lead by example, fostering collaboration, inclusion, and a high‑performance culture.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought‑after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.