IAM Managed Services AVP: Cyber Operations Lead

Deloitte France; Monterey (CA); On-site; USD 163,000 - 322,000; Full time

Job summary

Deloitte's Cyber Operate team manages clients' critical cyber assets as a fully managed service or with client teams, delivering skilled talent and proven processes across the identity lifecycle. The AVP will own delivery outcomes across IAM, drive account growth, and mentor teams across onshore and offshore delivery models.

They will lead automation initiatives, ensure strong client relationships, and oversee governance, risk, and financial performance for a large, complex client portfolio in

Qualifications

• 10+ years of experience in Identity and Access Management, including 5+ years in a managed services or information technology operations leadership role.
• Experience implementing or operating one or more identity platforms, including SailPoint, Saviynt, One Identity, CyberArk, BeyondTrust, Okta, Ping Identity, or Microsoft Entra ID.
• Bachelor's degree in computer science, information systems, information security, mathematics, decision sciences, risk management, or related fields.
• Ability to travel 50% on average based on client work.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead end-to-end delivery of IAM managed services across IGA, PAM, Access Management, and Directory Services.
• Own service outcomes for blended onshore/offshore delivery teams, including SLAs, KPIs, and client satisfaction.
• Serve as the primary delivery relationship owner for assigned accounts; lead governance, reporting, incident response, risk mitigation, and financial performance.
• Drive service improvement through automation, tooling modernization, and identity-management practices across cloud, hybrid, and on-premises environments.
• Lead account expansion, renewals, RFPs/IRs, including scoping, staffing, delivery approaches, and pricing.
• Mentor managers, leads, and engineers with career guidance and performance management.

Skills

Independent work

Communication skills

Attention to detail

Relationship building

Project leadership

Task prioritization

Interpersonal skills

Deadline driven

Mentoring others

Education

Bachelor's degree in computer science

Tools

SailPoint

Saviynt

One Identity

CyberArk

BeyondTrust

Okta

Ping Identity

Microsoft Entra ID

Job description

Deloitte's Cyber Operate team manages clients' critical cyber assets as a fully managed service or with client teams, delivering skilled talent and proven processes across the identity lifecycle. The AVP will own delivery outcomes across IAM, drive account growth, and mentor teams across onshore and offshore delivery models.

They will lead automation initiatives, ensure strong client relationships, and oversee governance, risk, and financial performance for a large, complex client portfolio in