I.S. Systems Technician

RPMGlobal; Kennewick (WA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Employer-paid health insurance

Profit sharing

403(b) retirement plan

Generous PTO

Job summary

Miramar Health Center in Kennewick, WA is seeking an Information Services Systems Technician. You will install, maintain and repair workstations, peripherals, and telecommunications, while providing on-site support and problem-solving for hardware and software issues.

The role emphasizes hands-on equipment handling, detailed inventory documentation and collaborative planning with the department. Travel to remote YVFWC sites is required as needed.

Qualifications

• High School Diploma or GED required; vocational certificate preferred.
• 2 years of technical or desktop support experience preferred.
• Valid driver’s license and automobile liability insurance.

Responsibilities

• Provide front-line technology support to staff for computers, phones, printers and video conferencing.
• Analyze and diagnose hardware and software problems on workstations.
• Maintain documentation for equipment inventory and software installations.
• Assist users with technical issues and offer temporary solutions when needed.
• Travel to YVFWC sites for on-site support as required.

Skills

Customer service

Communication

Problem solving

Documentation

Time management

Education

High school diploma or GED

Tools

Printers

Video conferencing equipment

Telephones

Job description

Join our team as an Information Services Systems Technician at Miramar Health Center in Kennewick, WA. The Information Services (IS) Systems Technician performs installation, maintenance, repair and wiring of various workstations, peripherals, telecommunications, and general technology related equipment. This position conducts on-site support including analysis, diagnosis and solutions for hardware and software problems. Utilizes various problem-solving tactics in order to create and implement corrective solutions.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Visit us at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $24.88-$30.48 DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Provides front line support of technology to staff. Services may include, setup, configuration, installation, trouble shooting and general maintenance of computers, phones, printers, video conferencing, and other technical equipment
• Analyzes, diagnoses and resolves computer equipment malfunctions and software problems on workstations
• Analyzes and resolves problems with technology related to peripherals including phones, printers, keyboards, and integrated hardware
• Assists users with technical problems and partners with them to find alternative or temporary solutions when not able to meet the immediate need
• Maintains detailed documentation for equipment inventory and software installation/maintenance and enters this information in the appropriate system
• Actively participates in the department strategic planning process
• This position requires the ability to travel long distances by automobile to remote locations for support purposes of YVFWC sites as needed or assigned
• Performs other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED) is required; certificate of completion from a vocational or technical school is preferred.
• 2 years of work experience providing technological or desktop support is preferred.
• Valid Driver’s License and proof of automobile liability insurance coverage.

Knowledge/Skills/Abilities

• Knowledge of installation and troubleshooting techniques for hardware, peripheral and software applications.
• Ability to establish and maintain effective working relationships with staff at all corporate levels.
• Ability to interact with customers in a professional manner.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Ability to deliver outstanding customer service.
• Effective verbal, written and listening communication skills.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.