Hyperscaler Sales Operations Lead

Credo; San Jose (CA); On-site; USD 130,000 - 175,000; Full time

Job summary

Credo in San Jose, CA is seeking a Sales Operations Manager to own the commercial operations relationship for hyperscaler accounts, bridging Sales, Account Management, Product, and Supply Chain to optimize revenue and productivity.

You will manage high-volume order and forecast processes, own customer portals, and drive KPI reporting, with a base salary of $130,000–$175,000 plus bonus, equity and full benefits. This role requires cross-functional leadership and experience with ERP/CRM systems.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
• Five years in sales operations, customer logistics, or supply chain operations within semiconductor/electronics/hardware manufacturing, including large accounts.
• Proven experience owning hyperscaler, OEM, or equivalent strategic account relationships from a commercial operations standpoint.
• Proficiency with major ERP systems (NetSuite, Oracle, SAP, or Microsoft Dynamics) and CRM platforms (Salesforce).
• Advanced Excel skills and BI tools (Tableau or Power BI).
• Direct experience with customer portal administration, VMI, and JIT transaction models.
• Knowledge of SOX, international trade compliance, and ISO process requirements.

Responsibilities

• Support the commercial operations point of contact for hyperscaler accounts; manage relationships end-to-end with the Sales team.
• Own major customer portals — forecasts, purchase orders, VMI pulls, and JIT transactions.
• Prepare materials with procurement and supply chain teams; present backlog and forecast accuracy.
• Assist in escalations with senior team regarding lead-time and delivery; drive resolution with customer.
• Own end-to-end PO processing via ERP systems for high-volume hyperscaler orders.
• Coordinate with APAC sales to drive PO closure and track shipments vs commitments.
• Manage the end-to-end RMA process with QA and engineering.
• Track and report standard KPIs.

Skills

High-volume order management

Forecast management

Cross-functional collaboration

Stakeholder management

Executive communication

Education

Bachelor's degree in Business Administration, Supply Chain Management, Operations, or related field

Tools

NetSuite

Oracle

SAP

Microsoft Dynamics

Salesforce

Tableau

Power BI

Job description

Credo in San Jose, CA is seeking a Sales Operations Manager to own the commercial operations relationship for hyperscaler accounts, bridging Sales, Account Management, Product, and Supply Chain to optimize revenue and productivity.

You will manage high-volume order and forecast processes, own customer portals, and drive KPI reporting, with a base salary of $130,000–$175,000 plus bonus, equity and full benefits. This role requires cross-functional leadership and experience with ERP/CRM systems.