Sales Operations Manager

Credo; San Jose (CA); On-site; USD 130,000 - 175,000; Full time

Job summary

Credo in San Jose, CA is seeking a Sales Operations Manager to own the commercial operations relationship for hyperscaler accounts, bridging Sales, Account Management, Product, and Supply Chain to optimize revenue and productivity.

You will manage high-volume order and forecast processes, own customer portals, and drive KPI reporting, with a base salary of $130,000–$175,000 plus bonus, equity and full benefits. This role requires cross-functional leadership and experience with ERP/CRM systems.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
• Five years in sales operations, customer logistics, or supply chain operations within semiconductor/electronics/hardware manufacturing, including large accounts.
• Proven experience owning hyperscaler, OEM, or equivalent strategic account relationships from a commercial operations standpoint.
• Proficiency with major ERP systems (NetSuite, Oracle, SAP, or Microsoft Dynamics) and CRM platforms (Salesforce).
• Advanced Excel skills and BI tools (Tableau or Power BI).
• Direct experience with customer portal administration, VMI, and JIT transaction models.
• Knowledge of SOX, international trade compliance, and ISO process requirements.

Responsibilities

• Support the commercial operations point of contact for hyperscaler accounts; manage relationships end-to-end with the Sales team.
• Own major customer portals — forecasts, purchase orders, VMI pulls, and JIT transactions.
• Prepare materials with procurement and supply chain teams; present backlog and forecast accuracy.
• Assist in escalations with senior team regarding lead-time and delivery; drive resolution with customer.
• Own end-to-end PO processing via ERP systems for high-volume hyperscaler orders.
• Coordinate with APAC sales to drive PO closure and track shipments vs commitments.
• Manage the end-to-end RMA process with QA and engineering.
• Track and report standard KPIs.

Skills

High-volume order management

Forecast management

Cross-functional collaboration

Stakeholder management

Executive communication

Education

Bachelor's degree in Business Administration, Supply Chain Management, Operations, or related field

Tools

NetSuite

Oracle

SAP

Microsoft Dynamics

Salesforce

Tableau

Power BI

Job description

We're looking for a Sales Operations Manager to own the commercial operations relationship for our hyperscaler accounts. This role bridges sales, account management, product management, supply chain, manufacturing operations, logistics, finance, distributors, and the customer directly. It suits someone who has run high-volume order and forecast management for large accounts in a semiconductor manufacturing environment and is comfortable owning both customer and internal relationships and the processes that drive sales team productivity and revenue optimization.

Base salary range is $130,000 - $175,000 a year. The base salary offer will depend on factors such as education, experience, training, skills, qualifications, and location. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.

Why Credo

• Purpose: We invest in what matters. From meaningful-future shaping projects to competitive compensation, we empower you to grow your career while making a lasting impact.
• People: Connection starts within. We collaborate, celebrate wins, and create an environment where everyone can do their best work.
• Possibilities: Our belief shapes what’s next. Our technology powers the most reliable and energy-efficient connections around the world – and our team powers new products and markets that come next.

Qualifications

Basic Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
• Five years in sales operations, customer logistics, or supply chain operations within the semiconductor, electronics, or hardware manufacturing industry, including direct experience with large, high-volume accounts.
• Proven experience owning a hyperscaler, OEM, or equivalent strategic account relationship from a commercial operations standpoint — not purely internal-facing.
• Proficiency with major ERP systems (NetSuite, Oracle, SAP, or Microsoft Dynamics) and CRM platforms (Salesforce or Oracle).
• Advanced Excel skills (pivot tables, VLOOKUPs/XLOOKUPs, data manipulation) and working knowledge of BI tools (Tableau or Power BI).
• Direct experience with customer portal administration, VMI, and JIT transaction models.
• Working knowledge of SOX, international trade compliance, and ISO process requirements as they apply to commercial order processing.

Preferred Qualifications

• Prior experience specifically supporting hyperscaler or large cloud/AI infrastructure accounts.
• Proficiency in Mandarin is highly valued given account and supply chain footprint.
• Experience with EDI and API-based portal integrations.
• Background in demand planning or supply chain in addition to sales operations.
• Track record of scaling sales operations process through a high-growth period.

Responsibilities

• Support the commercial operations point of contact for our hyperscaler accounts, managing the relationship end-to-end alongside the Sales account team.
• Administer and own major customer web portals for these accounts — forecasts, purchase orders, VMI (vendor-managed inventory) pulls, and JIT (just-in-time) transactions.
• Prepare materials with hyperscaler procurement and supply chain counterparts, presenting backlog, forecast accuracy, and open action items.
• Assist in resolving escalations, in partnership with senior team members regarding lead-time, delivery issues, and working with Sales to drive resolution directly with the customer.
• Excellent communication skills with the composure to lead a customer escalation calmly and represent the company along with Sales at senior procurement/supply chain reviews.
• Own global purchase order processing from quotation through delivery and invoicing via ERP (NetSuite or equivalent), for high-volume, high-complexity hyperscaler order flows.
• Work directly with CMs and APAC sales team to drive PO closure. Maintain record of shipments vs. customer share award commits.
• Manage the end-to-end RMA (Return Merchandise Authorization) process for these accounts, including root-cause coordination with quality and engineering.
• Track and report standard KPIs.

Supply Chain & Factory Coordination

• Partner directly with supply chain management, planners, and manufacturing operations to address product backlog scheduling and align hyperscaler demand against wafer/assembly capacity and allocation decisions.
• Proactively communicate supply constraints or upside opportunities to Sales and the customer, rather than reacting to escalations.
• Support new product introduction (NPI) commercial readiness ahead of production ramp for hyperscaler-specific program requirements.

Compliance & Process Control

• Review incoming commercial POs for pricing accuracy and alignment with revenue recognition policy, SOX compliance, international trade compliance, and ISO protocols.
• Ensure hyperscaler-specific contractual terms (pricing, price protection, audit rights) are correctly reflected in systems and honored operationally.
• Maintain audit-ready documentation for all account-level pricing, forecast, and compliance decisions.

Process Automation & Continuous Improvement

• Identify opportunities to streamline hyperscaler portal workflows; partner with IT to implement automated data extraction, EDI, or API integrations that reduce manual entry and error rates.
• Build and maintain dashboards for bookings, backlog, forecast accuracy, and design-win-to-revenue tracking specific to hyperscaler accounts.

Cross-Functional Leadership

• Act as the voice of the hyperscaler customer internally, feeding requirements back into supply chain, product marketing, and engineering.
• Coordinate with Sales and FAEs to keep design-in/design-win tracking accurate for these accounts.

About Credo

Credo’s mission is to transform connectivity at scale through fast, reliable, and energy-efficient system solutions. Our high-speed copper and optical interconnect products deliver industry-leading power and performance at up to 1.6T to meet the ever-expanding data infrastructure demands of AI.

Our product portfolio includes ZeroFlap (ZF) Active Electrical Cables (AECs) and ZF optical transceivers, OmniConnect memory solutions, and a suite of retimers and DSPs for optical and copper Ethernet and PCIe, all leveraging the PILOT diagnostic and analytics software platform. Credo innovations enable our customers to connect the systems that connect the world.

Credo is committed to creating an inclusive environment for all employees and welcome applicants from diverse backgrounds without regard to race, color, religion, gender, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, ethnicity, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].