Hyperscale Global Key Account Manager

Rittal LLC; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

Rittal LLC is seeking a Global Key Account Manager for Hyperscale Solutions in North America. You will independently manage and grow relationships with hyperscale customers, develop account plans, and drive revenue growth across IT infrastructure, data centers, and edge deployments.

In this role, you will coordinate with supply chain, product management, and engineering to support ongoing hyperscale programs; lead new product introductions, forecast orders, and translate demand signals for

Qualifications

• Bachelor's degree required; engineering, business management, marketing, or related field preferred.
• 4–6+ years in account management, enterprise sales, or business development in IT infrastructure, data centers, or technology sectors.
• Proven ability to independently manage complex multi-stakeholder accounts and drive revenue growth.
• Strong interpersonal skills to build trusted relationships across customer organizations.
• Analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication and presentation skills.
• Proficiency in MS Office and CRM platforms (Salesforce or equivalent).
• Global account management or cross-regional experience is a plus.

Responsibilities

• Manage day-to-day and strategic interactions with assigned global hyperscale accounts; primary point of contact.
• Develop and execute account plans, conduct quarterly business reviews, and track KPIs and growth targets.
• Monitor delivery schedules, open orders, and supply chain updates; coordinate internal resolutions to meet customer expectations.
• Report on customer quality, pricing, and delivery KPIs; coordinate cross-functional responses for performance gaps.
• Align with supply chain, logistics, product management, quality, and engineering to support hyperscale programs.
• Lead new product introduction activities and product transitions; manage timelines and risk mitigation.
• Own order forecasting processes and translate demand signals into input for production and capacity planning.
• Identify and develop new contacts, projects, and expansion opportunities within hyperscale accounts.
• Prepare and deliver tailored product and solution presentations and proposals.
• Maintain proactive communication with customer teams to ensure high satisfaction and strengthen relationships.
• Drive penetration across procurement, engineering, operations, sustainability, and senior leadership.
• Share market intelligence with leadership to improve commercial and product decisions.
• Coordinate with marketing on customer events and hyperscale collateral.

Skills

Account management

Enterprise sales

Verbal and written communication

Relationship building

Education

Bachelor's degree (engineering, business, marketing or related)

Tools

Salesforce CRM

Microsoft Excel

PowerPoint

Job description

Rittal LLC is seeking a Global Key Account Manager for Hyperscale Solutions in North America. You will independently manage and grow relationships with hyperscale customers, develop account plans, and drive revenue growth across IT infrastructure, data centers, and edge deployments.

In this role, you will coordinate with supply chain, product management, and engineering to support ongoing hyperscale programs; lead new product introductions, forecast orders, and translate demand signals for