Hyperscale Account Manager

Black Box; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Black Box in Atlanta is seeking an experienced Account Coordinator to partner with the Lead Account Manager and support day-to-day account management. This role requires coordinating action items, timelines, and deliverables across multiple projects to ensure smooth operations.

You will maintain regular communication with client stakeholders and general contractors, monitor scope changes, and help develop proposals.

Qualifications

• At least 5 years of experience in account management, sales, or a client-facing role.
• Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred).
• Strong organizational and time management skills.
• Ability to manage multiple priorities and follow through on deliverables.
• Clear and professional communication skills.
• Experience working cross-functionally with internal teams.
• Proficiency in Salesforce.

Responsibilities

• Partner with the Lead Account Manager to support day-to-day account management.
• Track action items, deliverables, and timelines across multiple projects.
• Ensure follow-ups are completed and priorities are executed.
• Maintain regular communication with client stakeholders and general contractors.
• Monitor changes in scope and flag potential additional work.
• Coordinate with internal teams to move work forward and align on client needs.
• Maintain accurate account activity, opportunities, and notes in Salesforce.

Skills

Account management

Client-facing

Time management

Communication

Cross-functional collaboration

Tools

Salesforce

Job description

• Partner with the Lead Account Manager to support day-to-day account management
• Track action items, deliverables, and timelines across multiple projects
• Ensure follow-ups are completed and priorities are executed

Key Responsibilities

• Partner with the Lead Account Manager to support day-to-day account management
• Track action items, deliverables, and timelines across multiple projects
• Ensure follow-ups are completed and priorities are executed

Job Description

• Partner with the Lead Account Manager to support day-to-day account management
• Track action items, deliverables, and timelines across multiple projects
• Ensure follow-ups are completed and priorities are executed

Account Coordination

• Partner with the Lead Account Manager to support day-to-day account management
• Track action items, deliverables, and timelines across multiple projects
• Ensure follow-ups are completed and priorities are executed

Client Engagement

• Maintain regular communication with client stakeholders and general contractors
• Respond to requests, provide updates, and ensure clear communication
• Support a consistent and reliable client experience

Revenue & Opportunity Tracking

• Monitor changes in scope and flag potential additional work
• Support development of proposals and pricing inputs
• Maintain visibility into active and upcoming opportunities

Internal Alignment

• Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward
• Communicate client needs clearly and ensure alignment across teams
• Track progress and follow through on outstanding items

Salesforce & Reporting

• Maintain accurate account activity, opportunities, and notes in Salesforce
• Support pipeline tracking and basic reporting

Qualifications

• At least 5 years of experience in account management, sales, or a client-facing role
• Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred)
• Strong organizational and time management skills
• Ability to manage multiple priorities and follow through on deliverables
• Clear and professional communication skills
• Experience working cross-functionally with internal teams
• Proficiency in Salesforce