Account Manager

Hivelocity; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Hivelocity is seeking an Account Manager to manage a portfolio of existing customers, drive satisfaction, retention, and revenue growth. You will serve as the primary contact, build consultative relationships with key stakeholders, and identify opportunities for account expansion.

In this role you will work cross-functionally with sales, support, product, and operations to deliver solutions, monitor health metrics, and guide customers through onboarding, renewals, and service enhancements.

Qualifications

• 2+ years of experience in account management, customer success, or client services (tech/SaaS preferred).
• Proven ability to meet or exceed revenue targets.
• Strong relationship-building and customer-focused approach.
• Excellent written and verbal communication skills.
• Strong organizational skills with multi-account management.
• Experience with CRM systems such as HubSpot or Salesforce.
• Bachelor's degree preferred but not required.

Responsibilities

• Manage a portfolio of existing customer accounts to ensure satisfaction, retention, and long-term partnership.
• Serve as the primary point of contact for customer inquiries, requests, and escalations.
• Build strong, consultative relationships with key stakeholders and decision-makers.
• Identify opportunities for account growth through renewals, upselling, and cross-selling.
• Achieve revenue targets associated with assigned accounts.
• Conduct Quarterly Business Reviews (QBRs) with customers, including both operational and executive stakeholders.
• Develop and maintain account plans aligned with customer goals and business objectives.
• Guide customers through lifecycle stages including onboarding, renewals, and service enhancements.
• Partner with internal teams (sales, support, product, operations) to deliver solutions and resolve issues.
• Monitor customer health, usage trends, and engagement to proactively identify risks or opportunities.
• Maintain accurate account records, activity tracking, and forecasts in CRM systems (e.g., HubSpot).
• Provide customer feedback and insights to internal teams to support product and service improvements.
• Communicate progress, risks, and updates clearly to leadership and stakeholders.

Skills

Relationship building

Account management

Customer success

Communication

Organizational skills

Strategic thinking

Education

Bachelor's degree preferred

Tools

HubSpot

Salesforce

Job description

The Account Manager is responsible for managing a portfolio of existing customers and delivering high-quality account support to drive customer satisfaction, retention, and revenue growth.

This role focuses on building strong client relationships, executing account management activities, and identifying opportunities to expand services. The Account Manager works closely with internal teams to ensure a seamless customer experience and alignment with client needs.

Role Scope & Accountability

This Individual Contributor role owns execution of account management responsibilities for an assigned portfolio of customers. The Account Manager has autonomy in how they manage relationships, prioritize accounts, and drive outcomes within established sales processes and targets.

Success is measured by customer retention, revenue growth, account health, and the quality and consistency of client engagement. This role is responsible for delivering results through effective execution, proactive communication, and problem-solving.

Key Responsibilities

• Manage a portfolio of existing customer accounts to ensure satisfaction, retention, and long-term partnership
• Serve as the primary point of contact for customer inquiries, requests, and escalations
• Build strong, consultative relationships with key stakeholders and decision-makers
• Identify opportunities for account growth through renewals, upselling, and cross-selling
• Achieve revenue targets associated with assigned accounts
• Conduct Quarterly Business Reviews (QBRs) with customers, including both operational and executive stakeholders
• Develop and maintain account plans aligned with customer goals and business objectives
• Guide customers through lifecycle stages including onboarding, renewals, and service enhancements
• Partner with internal teams (sales, support, product, operations) to deliver solutions and resolve issues
• Monitor customer health, usage trends, and engagement to proactively identify risks or opportunities
• Maintain accurate account records, activity tracking, and forecasts in CRM systems (e.g., HubSpot)
• Provide customer feedback and insights to internal teams to support product and service improvements
• Communicate progress, risks, and updates clearly to leadership and stakeholders

Qualifications & Experience

• 2+ years of experience in account management, customer success, or client services (technology, SaaS, or infrastructure preferred)
• Proven ability to meet or exceed revenue targets
• Strong relationship-building and interpersonal skills with a customer-focused approach
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple accounts and priorities
• Experience with CRM systems such as HubSpot or Salesforce
• Ability to understand customer needs and align solutions to business objectives
• Ability to work cross-functionally in a fast-paced environment
• Bachelor's degree preferred but not required

Professional Expectations

• Demonstrates ownership and accountability for assigned accounts and outcomes
• Delivers consistent, high-quality client interactions and follow-through
• Maintains reliability in execution and communication
• Proactively identifies opportunities and resolves issues
• Collaborates effectively with internal teams to support customer success
• Seeks feedback and continuously improves performance
• Upholds company values and represents the organization professionally