Hypercare Analyst (Remote/Hybrid): Critical Accounts Leader

Motorola Solutions; Plantation (FL); A distancia; USD 70.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive bonus

Health benefits

401K match

Paid holidays

Paid time off

Employee stock purchase plan

Parental & Family leave

Descripción de la vacante

Motorola Solutions is seeking an impact-driven Professional to manage critical customer accounts remotely from the US. You will oversee high-stakes relationships, lead technical action planning, and align with engineering, sales, support, and product management.

Grow your leadership while delivering safe, reliable solutions. The role emphasizes account ownership, escalations, and cross-functional collaboration within a dynamic Hypercare team.

Formación

• Experience managing high-stakes customer relationships.
• Ability to drive technical issue resolution across teams.
• Strong documentation and record-keeping skills.

Responsabilidades

• Own accounts and manage escalation lifecycles for recovery.
• Lead technical action planning and cross-functional syncs.
• Mentor teammates and implement scalable process improvements.

Conocimientos

Relationship management

Cross-functional collaboration

Platform experience

Educación

High School Diploma

Herramientas

Salesforce

Google Workspace

Jira

Slack

Descripción del empleo

Motorola Solutions is seeking an impact-driven Professional to manage critical customer accounts remotely from the US. You will oversee high-stakes relationships, lead technical action planning, and align with engineering, sales, support, and product management.

Grow your leadership while delivering safe, reliable solutions. The role emphasizes account ownership, escalations, and cross-functional collaboration within a dynamic Hypercare team.