Hybrid Hypercare Analyst — Critical Account Recovery

Motorola Solutions; Houston (TX); Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking an impact-driven professional to manage critical customer accounts in a remote US-based role. You will oversee high-stakes relationships, lead technical action planning, and coordinate with support, engineering, sales, and product management to drive timely resolutions.

The position emphasizes account ownership, escalation management, cross-functional alignment, and mentoring of team members while shaping scalable processes for our key accounts.

Qualifications

• 3+ years of experience in project management, technical account management, or a technical escalation role.
• Legal authorization to work in the U.S. indefinitely; employer sponsorship is not available.

Responsibilities

• Portfolio Leadership to drive account recovery lifecycles and identify at-risk accounts.
• Reporting and tracking daily escalations and deploying readiness and product stability information.
• Technical Action Planning to lead issue resolution and coordinate stakeholder syncs.
• Cross-Functional Alignment to work with engineering, sales, support, and product management teams.

Skills

Relationship Mgmt

Cross-Functional Collaboration

Technical Action Planning

Account Documentation

Education

High School Diploma

Tools

Salesforce

Google Workspace

Jira

Slack

Job description

Motorola Solutions is seeking an impact-driven professional to manage critical customer accounts in a remote US-based role. You will oversee high-stakes relationships, lead technical action planning, and coordinate with support, engineering, sales, and product management to drive timely resolutions.

The position emphasizes account ownership, escalation management, cross-functional alignment, and mentoring of team members while shaping scalable processes for our key accounts.