Hypercare Lead: Remote Technical Account Recovery

Motorola Solutions; Allen (TX); Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking an impact-driven professional to manage critical customer accounts throughout their recovery lifecycle. In this remote US role, you will oversee high‑stakes relationships, lead technical action planning, and collaborate with support, engineering, sales, and product management teams to deliver safe, reliable solutions.

You will drive account recovery lifecycles, monitor escalations, and maintain detailed action plans and records to ensure deployment readiness and

Qualifications

• 3+ years of experience in either project management, technical account management, or a technical escalation role.
• High School Diploma is required.
• Legal authorization to work in the U.S. indefinitely is required.

Responsibilities

• Account Ownership & Escalation Management to drive account recovery lifecycles and serve as the primary point of contact for key customers.
• Reporting & Tracking to monitor daily escalations and assess deployment readiness and product stability.
• Technical Action & Stakeholder Syncs to lead issue resolution and coordinate with internal and external stakeholders.
• Cross-Functional Alignment to collaborate with engineering, sales, support, and product management while maintaining detailed records.

Skills

Relationship Management

Cross-Functional Collaboration

Technical Expertise

Documentation & Tools

Education

High School Diploma

Tools

Salesforce

Google Workspace

Jira

Slack

Job description

Motorola Solutions is seeking an impact-driven professional to manage critical customer accounts throughout their recovery lifecycle. In this remote US role, you will oversee high‑stakes relationships, lead technical action planning, and collaborate with support, engineering, sales, and product management teams to deliver safe, reliable solutions.

You will drive account recovery lifecycles, monitor escalations, and maintain detailed action plans and records to ensure deployment readiness and