Hydronic Solutions Engineer & Project Lead

Socket.dev

Raleigh (NC)

On-site

USD 85,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

ESOP ownership

Competitive pay

Health benefits

Life insurance

401(k) with match

FSA/HSA

Paid time off

Training & education

Job summary

Hoffman Hydronics in the United States seeks an Inside Sales Engineer/Engineering Project Manager to bridge customers, outside sales, and manufacturers from quotes through delivery. You will manage order entry (NetSuite), coordinate logistics, and support project documentation.

You’ll build relationships with contractors, engineers, and facility teams, enhancing product knowledge across boilers, steam systems, and hydronic equipment while upholding our values in a collaborative, employee‑owned

Qualifications

3+ years’ experience in an inside sales, account management, or similar customer-facing role.
3+ years' experience with HVAC, hydronics, boilers, or industrial/technical products.
Strong communication skills and ability to build trust and long-term relationships with contractors, engineers, and facility teams.
High attention to detail, strong organizational skills, and ability to manage multiple projects and deadlines in a fast-paced environment.
Technical aptitude and curiosity—you are comfortable learning how hydronic and steam systems work and how equipment like boilers, pumps, and heat exchangers fit into a building’s HVAC design.
Proficiency with business software and order-entry systems (CRM/ERP), and the ability to learn new tools quickly.
A sincere desire to help others and be part of a collaborative, values‑based, employee‑owned team.
A bachelor’s degree is preferred but not required; equivalent experience in inside sales, account management, or account support for technical products will be considered.

Responsibilities

Serve as a primary point of contact for assigned customer accounts, responding quickly to questions about products, pricing, and order status for boilers, steam equipment, pumps, and related hydronic components.
Manage the order entry process in CRM/ERP (including NetSuite), from quotes and orders to returns and warranty items, with a focus on accuracy and code-compliant equipment selections.
Coordinate product deliveries and logistics to ensure accurate and on-time shipment of boilers, steam packages, pump skids, and other hydronic equipment.
Act as the first responder for inbound customer calls and emails, troubleshooting basic questions related to hot water, steam, and hydronic systems and routing complex issues to outside sales or manufacturers.
Keep job lists, quote records, and project schedules up to date in the quote/project management system.
Use industry databases to research upcoming projects and perform preliminary takeoffs for hydronic and steam applications (e.g., boiler plants, heating hot water systems, and process steam).
Maintain project timelines and documentation, including submittals, customer acknowledgements, delivery schedules, IOMs, and project closeout packages for boiler and hydronic projects.
Develop Installation, Operation, and Maintenance manuals so customers have clear instructions for operating and maintaining their boilers, steam systems, and hydronic equipment.
Collaborate closely with manufacturers to resolve product and project issues, support equipment start-ups, and help coordinate warranty-related work on boilers and steam/hot water systems.
Continuously build your technical knowledge of Hoffman Hydronics’ product lines and applications across boilers, steam products, pumps, water heaters, and flow control, while upholding our Core Values in all interactions.