Hydrogen Systems Field Specialist & Trainer

PLUG POWER INC; Sacramento (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401(k) match

Bonus eligible

Paid time off

Holidays

Wellness reimbursement

Tuition assistance

Family building benefits

Referral program

Employee assistance

Job summary

Plug Power Inc. is seeking a Service Specialist – H2 to deliver after-market service and support for GenFuel hydrogen infrastructure at customer sites.

You will train Field Service Technicians and provide day-to-day H2 system assistance, acting as a professional ambassador for Plug Power in the field. The role requires strong electro-mechanical troubleshooting, ability to travel up to 100%, and a commitment to safety and customer service excellence.

Qualifications

• Associates degree or vocational degree in engineering/electronics/pressurized systems or related field.
• High school diploma with 3+ years experience alternative.
• Ability to travel up to 100% to customer sites.
• Strong electrical and mechanical troubleshooting skills.
• Excellent communication and leadership abilities.

Responsibilities

• Perform surveys of the hydrogen infrastructure at customer sites.
• Maintain and service H2 systems at customer sites.
• Perform remote diagnostics and troubleshooting to support customer service.
• Train and supervise personnel on hydrogen system maintenance.
• Provide customer training on H2 systems.
• Troubleshoot and maintain high-pressure hydrogen storage, delivery and fueling systems.
• Complete administrative duties and documentation.
• Ensure safety procedures in the field.
• Represent Plug Power professionally in all interactions.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Leadership

Customer service

Analytical skills

Communication skills

MS Office

Project management

Professionalism

Self-motivation

Education

Associates degree or vocational degree in engineering/electronics/pressurized systems or related field

High school diploma + 3+ years experience alternative

Job description

Plug Power Inc. is seeking a Service Specialist – H2 to deliver after-market service and support for GenFuel hydrogen infrastructure at customer sites.

You will train Field Service Technicians and provide day-to-day H2 system assistance, acting as a professional ambassador for Plug Power in the field. The role requires strong electro-mechanical troubleshooting, ability to travel up to 100%, and a commitment to safety and customer service excellence.