Service Specialist, H2

PLUG POWER INC; California (MO); Hybrid; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus eligibility

Paid time off

Holidays

Tuition reimbursement

Fertility benefits

Employee referral program

Job summary

Plug Power Inc. is seeking a Service Specialist, H2 to perform after-market service and support for GenFuel hydrogen infrastructure at customer sites. You will diagnose, repair, and maintain H2 systems, train field technicians, and act as a Plug Power ambassador in the field.

The role emphasizes safety, communication with customers, and the ability to handle high-pressure hydrogen systems, with travel up to 100% as required.

Qualifications

• Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study.
• Will consider high school diploma and 3+ years of experience in lieu of above degree requirement.
• Ability to travel as needed to carry out duties of the position – up to 100%.

Responsibilities

• Perform detailed surveys of the Hydrogen infrastructure at customer sites.
• Maintenance and service of H2 systems at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
• Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
• Provide customer training on their H2 systems.
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Leadership

Customer service

Communication

Microsoft Office

Education

Associate degree or vocational degree in engineering/electronics

High school diploma + 3+ years experience

Job description

Service Specialist, H2

Status: Non-exempt (Hourly)

Department: Field Service

Position Summary

The Service Specialist - H2 is responsible for providing after-market service and support of Plug Power's, GenFuel hydrogen utility infrastructure at customer sites. The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems. The Service Specialist - H2 will also be called upon to train and develop our Field Service Technicians on H2 system maintenance, procedures, and troubleshooting so that they can effectively help provide day to day H2 system support to their aligned customer sites. The Service Specialist - H2 also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field. This role is vital to supporting the strong reputation for the reliability of Plug Power technology as well as furthering the Company’s reputation as a dedicated service partner to customers.

Core Duties and Responsibilities

• Perform detailed surveys of the Hydrogen infrastructure at customer sites
• Maintenance and service of H2 systems at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
• Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs
• Interpret wiring and piping diagrams
• Providing emergency support service to customers as required on their H2 systems.
• Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
• Provide customer training on their H2 systems.
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
• Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
• Provide regular feedback to company management regarding field maintenance issues.
• Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform all other duties as assigned.

QUALIFICATIONS

Education and Experience

• Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study
• Will consider high school diploma and 3+ years of experience in lieu of above degree requirement
• Ability to travel as needed to carry out duties of the position - up to 100%

Desired Skills

• Electrical and mechanical troubleshooting and repair skills
• Leadership experience, specifically in training and developing technical skills for employees
• Uncompromising dedication to customer service excellence
• Demonstrated analytical abilities with strong attention to detail
• Superior communication skills
• Proficient with Microsoft Office software
• Ability to manage complex projects and multi-task effectively
• Ability to role model high standards of professionalism
• Excellent follow-through
• Must be driven and self-motivatedMust possess the highest ethical standards and a commitment to work quality

Pay Rate

$27.50 - $40.00

Total Rewards Package

• Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.
• The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off including vacation, personal and sick time
• Paid Holidays
• Wellness Reimbursement Program
• Potential to apply for Tuition Reimbursement
• Fertility and Family Building Benefit
• Employee Referral program
• Employee Assistance Program

Equal Opportunity Employment

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications. Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power - Be a part of the climate solution!