Hydrogen Field Service Engineer & Trainer

PLUG POWER INC; Northern (KY); Hybrid; USD 37,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Bonus eligibility

Paid time off

Holidays

Wellness reimbursement

Tuition reimbursement

Fertility benefits

Employee referral program

Employee assistance program

Job summary

Plug Power Inc. is seeking a Service Specialist - H2 to deliver after-market service and support for GenFuel hydrogen infrastructure at customer sites.

The role requires strong electro-mechanical troubleshooting and field knowledge, and the candidate will train Field Service Technicians on H2 system maintenance. You will interpret wiring diagrams, perform remote diagnostics, and provide safety-focused service in the field while representing Plug Power professionally.

Qualifications

• Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study.
• Will consider high school diploma and 3+ years of experience in lieu of above degree requirement.
• Ability to travel as needed to carry out duties of the position - up to 100%.

Responsibilities

• Perform detailed surveys of the Hydrogen infrastructure at customer sites.
• Maintenance and service of H2 systems at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
• Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
• Provide customer training on their H2 systems.
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform all other duties as assigned.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Leadership

Customer service

Analytical thinking

Communication

Microsoft Office

Project management

Professionalism

Education

Associates degree in engineering/electronics

High school diploma + 3+ years experience

Job description

Plug Power Inc. is seeking a Service Specialist - H2 to deliver after-market service and support for GenFuel hydrogen infrastructure at customer sites.

The role requires strong electro-mechanical troubleshooting and field knowledge, and the candidate will train Field Service Technicians on H2 system maintenance. You will interpret wiring diagrams, perform remote diagnostics, and provide safety-focused service in the field while representing Plug Power professionally.