HYDRAULICS RECON SERVICE ADVISOR

Carter Machinery; Baltimore (MD); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match up to 6%

Life and disability insurance

Tuition reimbursement

Employee referral bonus program

Tool allowances and tool loans

Discounts on cellular service and gear

Job summary

Carter Machinery, Inc. in Baltimore, MD is seeking a Hydraulics Recon Service Advisor to manage customer communications, gather issue details, and provide repair status updates as repairs progress.

You will open/ process work orders with detailed notes to ensure technician clarity and customer satisfaction. Ideal candidates have at least two years of service-related experience, a high school diploma, and solid MS Office skills.

Qualifications

• Minimum two years’ service related experience; heavy equipment exposure.
• High School diploma or equivalent.
• Proficient with Microsoft Office products.
• Excellent customer service skills and the ability to deal with stressful situations.
• Strong communication skills (oral and written).

Responsibilities

• Communicate with internal and external customers to gather information on equipment issues and provide repair status updates.
• Open and process work orders in a timely, detailed manner to ensure technician understanding.
• Document and relay customer requests and complaints to ensure satisfaction.
• Support a positive customer experience and uphold Carter Machinery values.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Heavy equipment knowledge

Stress management

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Join a Company That’s Built To Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title:

Hydraulics Recon Service Advisor

Location:

Baltimore, Maryland

Starting Compensation Range:

$60,000 - $83,000 per year

The Hydraulics Recon Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Requirements For The Hydraulics Recon Service Advisor Position Include

• Must be proficient with Microsoft Office Products
• Must have excellent customer service skills and the ability to deal with stressful situations
• Must be a strong communicator with excellent oral and written communication skills
• Must be able to effectively multi-task
• Must have an attention to detail
• Working knowledge of the function and repair of heavy construction equipment preferred
• Must be able to work any shift
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates With

• Minimum two years’ service related experience; heavy equipment exposure
• High School diploma or equivalent

Physical Requirements

• Required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.