HYDRAULICS RECON SERVICE ADVISOR

Carter Machinery; Baltimore (MD); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match

Life and disability insurance

Tuition reimbursement

Tool allowances

Overtime opportunities

Shift differential (if applicable)

Job summary

Carter Machinery in Baltimore, MD is seeking a Hydraulics Recon Service Advisor to join our Service Operations team. This full‑time role focuses on delivering outstanding customer service, coordinating hydraulic recon work, and supporting the repair and service process for heavy equipment.

Applicants should have a high school diploma, at least two years of service experience, proficiency with MS Office, and strong communication skills.

Qualifications

• Must be proficient with Microsoft Office Products.
• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi‑task.
• Must have an attention to detail.
• Working knowledge of the function and repair of heavy construction equipment preferred.
• Must be able to work any shift.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Responsibilities

• Promote a positive customer experience.
• Communicate effectively with customers and team.
• Support service operations for hydraulics recon and related repairs.
• Uphold The Carter Way values in daily work.

Skills

MS Office

Customer service

Communication skills

Multi-tasking

Attention to detail

Heavy equipment knowledge

Shift flexibility

Customer experience

The Carter Way values

Education

High School diploma or equivalent

Job description

Carter Machinery

Location: Baltimore, MD 21221, USA

Category: Service Operations

Schedule: Full Time

EOE Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Join a Company That’s Built to Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long‑term careers defined by purpose, innovation, and impact. We’ve built an award‑winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well‑being of our people. Whether you’re turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title

Hydraulics Recon Service Advisor

Location

Baltimore, Maryland

Starting Compensation Range: $60,000 - $83,000 per year

Requirements for the Hydraulics Recon Service Advisor position include:

• Must be proficient with Microsoft Office Products
• Must have excellent customer service skills and the ability to deal with stressful situations
• Must be a strong communicator with excellent oral and written communication skills
• Must be able to effectively multi‑task
• Must have an attention to detail
• Working knowledge of the function and repair of heavy construction equipment preferred
• Must be able to work any shift
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:

• Minimum two years’ service related experience; heavy equipment exposure
• High School diploma or equivalent

Physical Requirements:

• Required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In‑house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance‑based incentive programs (e.g., discretionary or non‑discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.

Equal employment opportunity, including veterans and individuals with disabilities.