Hybrid Workplace Facilities Specialist

FINRA; Boca Raton (FL); On-site; USD 86,593,000 - 153,499,000; Full time

Job summary

FINRA is seeking a Specialist in Corporate Real Estate to support a hybrid workplace model and facilities operations across multiple locations. This role focuses on workspace management, on-site coordination, and enhancing employee experience.

The ideal candidate has a degree in business or facilities management and 4+ years of facilities coordination or customer service, with strong MS Office skills and experience with reservation systems.

Qualifications

• Associate's degree or higher in Business Administration, Facility Management, or related field.
• Minimum four (4) years of experience in facilities coordination, administrative support, or customer service.
• Experience with reservation systems and facilities management software.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills with attention to detail.
• Outstanding communication and customer service skills.
• Professional demeanor and ability to interact effectively with all levels of staff.
• Problem-solving skills with proven ability to make independent decisions within established guidelines and procedures.
• Ability to effectively coordinate multiple priorities in a professional environment.
• Experience with procurement processes and vendor coordination preferred.

Responsibilities

• Act as the primary on-site resource for workplace operations and local real estate coordination.
• Manage hotel reservation system and resolve workspace booking issues for assigned location(s).
• Provide excellent customer service and troubleshoot space/facility navigation and reservation process issues.
• Oversee Conference Center Operations and ensure room readiness and equipment functionality.
• Coordinate facility service requests through FM Interact and liaise with vendors/building management.
• Support vendor oversight, insurance documentation, and maintenance schedules.
• Process invoices, purchase requisitions, and staff relocation coordination.
• Track equipment locations, serial numbers, and inventory; coordinate with maintenance staff.
• Maintain facility records and ensure adherence to procedures and policies.
• Monitor workspace utilization and prepare status reports on facilities performance.

Skills

Facilities coordination

Customer service

Reservation systems

Microsoft Office

Organizational skills

Communication

Procurement coordination

Education

Associate's degree or higher in Business Administration or Facility Management

4+ years facilities coordination experience

Tools

FM Interact

Job description

FINRA is seeking a Specialist in Corporate Real Estate to support a hybrid workplace model and facilities operations across multiple locations. This role focuses on workspace management, on-site coordination, and enhancing employee experience.

The ideal candidate has a degree in business or facilities management and 4+ years of facilities coordination or customer service, with strong MS Office skills and experience with reservation systems.