Hybrid Workplace Experience & Operations Lead

JLL; Los Angeles (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Workspace Experience and Operations Manager to oversee multi-site facilities operations and vendor performance within a hybrid workplace. You will own work orders, KPIs, and provide data-driven insights to optimize space, cost, and employee experience.

Collaborating with client stakeholders and internal teams, you will drive change management, support Future of Work initiatives, and ensure health, safety, and regulatory compliance across sites.

Qualifications

• 2+ years of experience in workplace management, facilities operations, corporate services, or a related environment.
• Proven experience managing vendors, work orders, and operational KPIs within fast-paced workplace environments.
• Strong proficiency with workplace management systems, digital collaboration platforms, and data analytics tools, including Corrigo and Microsoft Teams.
• Excellent verbal and written communication skills with the ability to interact professionally with stakeholders at all levels.
• Demonstrated ability to manage multiple priorities, solve problems proactively, and make sound operational decisions independently.
• Strong understanding of workplace health, safety, compliance, and emergency preparedness requirements.
• Ability to adapt successfully within evolving hybrid workplace environments and support organizational change initiatives.
• Client-focused mindset with strong collaboration skills and the ability to work both independently and within cross-functional teams.
• Willingness to travel to multiple sites as required by the role.

Responsibilities

• Manage workplace operations across multiple sites, ensuring consistent delivery of facilities management services and adherence to contracted service level agreements.
• Coordinate and oversee third-party vendors responsible for janitorial, maintenance, repair, and other workplace services while escalating issues as needed to maintain operational standards.
• Maintain ownership of work order management processes and KPIs through Corrigo and other workplace management tools.
• Support workplace projects, change management initiatives, and Future of Work programs in partnership with leadership and cross-functional teams.
• Build strong working relationships with client stakeholders, business units, and VIPs to understand workplace expectations and deliver a high level of customer service.
• Monitor compliance with health, safety, security, and local regulatory requirements to maintain safe and compliant work environments.
• Proactively identify opportunities to improve workplace operations, optimize budgets, and introduce innovative workplace technologies and best practices.
• Provide regular operational updates, reporting, and data insights to leadership and client stakeholders.
• Work flexibly across client and JLL spaces as needed to support operational continuity, workplace experience goals, and evolving business needs.

Skills

Vendor management

Facilities operations

Data analytics

Cross-functional collaboration

Change management

Tools

Corrigo

Microsoft Teams

Workplace management systems

Job description

JLL is seeking a Workspace Experience and Operations Manager to oversee multi-site facilities operations and vendor performance within a hybrid workplace. You will own work orders, KPIs, and provide data-driven insights to optimize space, cost, and employee experience.

Collaborating with client stakeholders and internal teams, you will drive change management, support Future of Work initiatives, and ensure health, safety, and regulatory compliance across sites.