Hybrid Workers’ Compensation Claims Assistant

Rockforce; Nashville (TN); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k)

Professional development

Job summary

RockForce is seeking a Workers' Compensation Claims Assistant to provide administrative support for our multi-state program. You will assist with injury intake, claim filing, wage reporting, and file maintenance under the Workers' Compensation Manager. Training is provided, and experience is welcome but not required.

The role emphasizes organization, confidentiality, and professional communication with employees, supervisors, and partners across locations. Location is Hybrid in Nashville, TN.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to follow written procedures and meet deadlines.
• Strong written and verbal communication skills.
• Comfortable asking follow-up questions with employees, supervisors, and partners.
• Basic proficiency with Outlook, Word, and Excel.

Responsibilities

• Review injury reports for required information.
• Enter and submit workers' compensation claims using established procedures.
• Confirm basic employee and incident details.
• Ask clarifying questions to gather missing information.
• Contact supervisors, employees, and departments for required facts.
• Gather incident reports, statements, photos, and schedules.
• Escalate serious injuries or delays to the Workers' Compensation Manager.
• Follow up with carriers and TPAs with information requests.
• Prepare wage statements and earnings documentation as needed.
• Maintain organized electronic claim files and notes.

Skills

Organizational skills

Written communication

Verbal communication

Questioning to clarify information

Confidential information handling

Ability to learn new software

Attention to deadlines

Education

High school diploma or equivalent

Associate or bachelor’s degree in business/HR/risk

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

RockForce is seeking a Workers' Compensation Claims Assistant to provide administrative support for our multi-state program. You will assist with injury intake, claim filing, wage reporting, and file maintenance under the Workers' Compensation Manager. Training is provided, and experience is welcome but not required.

The role emphasizes organization, confidentiality, and professional communication with employees, supervisors, and partners across locations. Location is Hybrid in Nashville, TN.