Hybrid Windows Support Technician | IT & Security

Helzberg Diamonds Shops, Inc.; Kansas City (MO); Híbrido; USD 50 000 - 70 000; Tempo integral

Resumo da oferta

Helzberg Diamonds Shops, Inc. in North Kansas City, MO, seeks an IT Support Technician to assist with design, security and support of Windows hardware and related systems.

This role provides remote and on-site help to ensure operational availability and works with IT developers and external vendors. Responsibilities include resolving hardware and software issues via the Service Desk Pro, configuring software for remote deployment, and packaging software for unattended Windows installs.

Qualificações

• Associate's degree in Computer Science is required.
• Two to three years of network administration experience.
• Windows environment certification preferred.
• Strong troubleshooting of network and software issues.

Responsabilidades

• Assist users with hardware and software issues via the Service Desk Pro (SDP).
• Install and configure software for remote deployments.
• Package software for unattended Windows deployments.
• Assist with managing Windows systems using SCCM, SCOM, and AD.
• Prepare and implement emergency backup and disaster recovery plans.

Conhecimentos

Troubleshooting

Remote deployment

Service Desk usage

Windows hardware

Formação académica

Associate's degree in Computer Science

Ferramentas

SCCM

SCOM

Active Directory

Descrição da oferta de emprego

Helzberg Diamonds Shops, Inc. in North Kansas City, MO, seeks an IT Support Technician to assist with design, security and support of Windows hardware and related systems.

This role provides remote and on-site help to ensure operational availability and works with IT developers and external vendors. Responsibilities include resolving hardware and software issues via the Service Desk Pro, configuring software for remote deployment, and packaging software for unattended Windows installs.