Hybrid WIC Program Assistant — Front Desk & Scheduling

Greater Lawrence Community Action Council; Lawrence (MA); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Greater Lawrence Community Action Council is seeking a WIC Program Assistant to join a busy front-desk team in Lawrence, MA. You will handle phone inquiries, scheduling, eligibility screening, data entry, and benefits issuance while guiding clients through the WIC program and related services.

The role requires a high school diploma or GED, strong computer and organizational skills, and excellent communication.

Qualifications

• High school diploma or GED plus 1 year of general office experience.
• Proficient computer skills and organized, methodical work style.
• Strong communication and interpersonal abilities.
• Bilingual (Spanish/English) preferred.
• CORI/SORI background check within 30 days of employment.
• Available to work at least one Saturday per month.

Responsibilities

• Answers phones, schedules appointments, and screens participants for eligibility.
• Data entry and management of client flow.
• Issuance of benefits and maintaining security of WIC cards.
• Educates participants on rights, responsibilities, and available programs.
• Notifies participants of certification changes or ineligibility for benefits.
• Travel between program sites and attend trainings as needed.

Skills

Proficient computer skills

Communication skills

Interpersonal skills

Organizational skills

Bilingual (Spanish/English) preferred

Adaptability

Education

High school diploma or GED

Job description

Greater Lawrence Community Action Council is seeking a WIC Program Assistant to join a busy front-desk team in Lawrence, MA. You will handle phone inquiries, scheduling, eligibility screening, data entry, and benefits issuance while guiding clients through the WIC program and related services.

The role requires a high school diploma or GED, strong computer and organizational skills, and excellent communication.