WIC Program Assistant

Milwaukee Health Services; Milwaukee (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Milwaukee Health Services is seeking a WIC Program Assistant to provide clerical and clinical support for the WIC program. You will perform varied clerical tasks, client intake, data entry of immunization records, and generate weekly caseload reports.

The role requires strong communication, accuracy, and ability to work with diverse staff. Responsibilities include answering phones, maintaining records, processing participant interactions, and supporting clinic operations.

Qualifications

• Education: High school graduate or equivalent.
• Experience: Experience in an office setting preferred.
• Knowledge of general office practices and procedures; ability to type 35-45 wpm; ability to use basic office equipment; strong written and verbal communication skills.

Responsibilities

• Perform general client intake/registration with standard processing times (10 minutes for initial certification, 5 minutes for mid-certification).
• Complete appropriate client record forms.
• Answer phones with proper greetings and within service levels.
• Provide welcoming greeting to clients and visitors.
• Maintain filing system for the program and file documents appropriately.
• Participate in WIC clinic team meetings to aid quality assurance.
• Disseminate referrals and information within scope of practice.
• Make copies and distribute documents as needed.
• Mail correspondence as assigned.
• Perform data entry of immunization records.
• Complete weekly clerical reports related to caseload management (missed appointments, no-shows, reminders).
• Assist in maintaining office cleanliness.
• Enter WIC lead billing data with <3% error.
• Perform other duties as assigned.

Skills

Typing 35-45 wpm

Office procedures

Written & verbal communication

Basic computer skills

Team player

Education

High school diploma or equivalent

Tools

Fax machine

Postage meter

Copier

Job description

The WIC Program Assistant is responsible for providing clerical and clinical support functions for the WIC program. Will perform varied clerical, typing, and word processing tasks. Execute clerical duties to maintain program records and reports. Answer department telephones and client inquiries.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES:

• Perform general client intake /registration in an efficient manner, with the standard processing time frames completed within:
  
  • 10 minutes for initial certification and 5 minutes for mid-certification
  
  
• Complete appropriate client record forms.
• Answer phone lines with proper greetings and within established departmental telephone service levels.
• Acknowledge and provide a welcoming greeting to all clients and visitors upon entry to the WIC department.
• Maintain the filing system for the program and file documents appropriately.
• Participate in WIC clinic team meetings to assist in quality assurance initiatives.
• Disseminate a variety of referrals and relevant service information within the scope of practice.
• Make copies of documents and distribute them as appropriate.
• Mail correspondence as assigned.
• Perform data entry of immunization records.
• Complete weekly assigned clerical reports related to caseload management, which may include missed appointments, benefit no-shows, benefit issuance reminders, and unscheduled mid-certification or recertification appointments.
• Assist in maintaining the cleanliness of the office environment.
• Accurately enter WIC lead billing data into the MHSI CHC patient registration tab as assigned with <3% error.
• Perform other job-related duties, as may be assigned.

POSITION REQUIREMENTS:

• Education: High school graduate or equivalent.
• Experience: Experience in an office setting preferred.
• Expertise: Knowledge of general office practices and procedures. Ability to type 35-45wpm accurately, and knowledge of how to use basic office equipment such as a fax machine, postage machine, and copier. Ability to work well with multi-disciplinary and multi-cultural staff and groups. Possess excellent written and verbal communication skills. Must have basic computer skills. Ability to respond positively to flexible and changing work schedule and environment. Ability to work with minimal supervision. Ability to work in team environment. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands. (concentration, conceptualization, memorization).
• Language: Comprehend and use basic language either written or spoken to communicate information and ideals.
• Hours of Work: May vary based on Organizational need.
• Travel: May vary based on Organizational need.