Hybrid Warranty & Service Coordinator

Toll Brothers; Reston (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/dental benefits

401(k) with company match

Mortgage/home discounts

Discounted stock purchase

Job summary

Toll Brothers in Reston, VA is seeking a Customer Care Coordinator to ensure timely warranty service delivery and superior homeowner support. You will work from our divisional office with hybrid scheduling, combining on-site days and administrative tasks to keep projects on track.

The role requires strong communication, planning, and organizational skills, with 2+ years in fast-paced residential construction.

Qualifications

• Two or more years of experience in fast-paced residential construction.
• Knowledge of construction trades.
• Excellent written and verbal communication, including telephone etiquette.

Responsibilities

• Respond to warranty requests and dispatch service technicians.
• Track completion and quality of service, generate reports.
• Coordinate with subcontractors to manage billing and invoices.
• Oversee quality control and warranty service administration.

Skills

Residential construction

Communication skills

Planning & organization

Job description

Toll Brothers in Reston, VA is seeking a Customer Care Coordinator to ensure timely warranty service delivery and superior homeowner support. You will work from our divisional office with hybrid scheduling, combining on-site days and administrative tasks to keep projects on track.

The role requires strong communication, planning, and organizational skills, with 2+ years in fast-paced residential construction.