Warranty & Service Coordinator — Luxury Homes

Toll Brothers; Westborough (MA); Hybrid; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical & dental benefits

401(k) with company match

Mortgage discounts

Home discounts

Discounts on appliances

Job summary

Toll Brothers, America's Luxury Home Builder, seeks a Customer Care Coordinator for our Westborough, MA divisional office. The role is hybrid with three days on-site weekly and focuses on timely warranty responsiveness and service coordination to ensure homeowner satisfaction.

The ideal candidate has 2+ years in fast-paced residential construction, strong communication, and solid planning skills to manage service workflows and reporting. Benefits and growth opportunities are offered.

Qualifications

• Two or more years of experience in fast-paced residential construction.
• Excellent written and verbal communication, including telephone etiquette.
• Strong planning and organizational skills with attention to detail.

Responsibilities

• Respond to warranty requests and coordinate service for homeowners.
• Dispatch Service Technicians and track completion and quality of service.
• Generate reports and work with subcontractors to manage billing and invoicing.
• Maintain quality control and administer warranty services.

Skills

Residential construction

Communication skills

Planning & organization

Job description

Toll Brothers, America's Luxury Home Builder, seeks a Customer Care Coordinator for our Westborough, MA divisional office. The role is hybrid with three days on-site weekly and focuses on timely warranty responsiveness and service coordination to ensure homeowner satisfaction.

The ideal candidate has 2+ years in fast-paced residential construction, strong communication, and solid planning skills to manage service workflows and reporting. Benefits and growth opportunities are offered.