Hybrid Warranty & Returns Specialist — Elevate CX

Bosch USA; Londonderry (NH); Hybrid; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(K) retirement plan

Paid time off

Parental leave

Wellness programs

Life insurance

Long term disability insurance

Zusammenfassung

Bosch USA is seeking a Warranty and Returns Specialist to provide Tier 2 customer service for Bosch Home Comfort in North America. You will handle warranty data entry, clarify policies, review claims, resolve escalations, and support continuous improvement initiatives.

The role collaborates with Quality and After Sales, contributes to automation and AI-driven self-service, and participates in product launch projects. Hybrid schedule in Londonderry, NH.

Qualifikationen

• Minimum 5 years in a contact center, inside sales or account management customer support role.
• Advanced computer skills, including navigating multiple open tabs, systems and processes
• 3+ years of experience with Microsoft Office (Word, Excel, PowerPoint) and experience using collaboration tools for remote work (Skype, Teams)
• Proven successful experience participating as part of a project or implementation team

Aufgaben

• Identify customer and team experience pain points using advanced problem solving and communication skills, and participate in continuous improvement initiatives.
• Assist Tier 1 Warranty and Returns with escalated requests for claim eligibility, credit and order status.
• Monitor and administer claims from submission to credit posting or shipment receipt at customer address.
• Create and maintain training documents in HCNA's Docupedia and Master List repositories.
• Ensure warranty information tools are updated with accurate product data.
• Develop knowledge of Bosch Home Comfort products and warranty terms; support product launches.

Kenntnisse

Advanced problem solving

Communication

Team collaboration

Ausbildung

High school diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Skype/Teams

SAP

Jobbeschreibung

Bosch USA is seeking a Warranty and Returns Specialist to provide Tier 2 customer service for Bosch Home Comfort in North America. You will handle warranty data entry, clarify policies, review claims, resolve escalations, and support continuous improvement initiatives.

The role collaborates with Quality and After Sales, contributes to automation and AI-driven self-service, and participates in product launch projects. Hybrid schedule in Londonderry, NH.