Hybrid Warranty & Returns Specialist: Elevate CX

Bosch; Londonderry (NH); Hybrid; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision plan

HSA

401(k) match

Wellness program

Life insurance

Paid time off

Parental leave

Zusammenfassung

Bosch is seeking a Warranty and Returns Specialist in Londonderry, NH, to manage data entry, policy clarifications, claim reviews, and escalation handling. You will support Tier 2 customer service for Bosch Home Comfort in North America and contribute to automation and self-service improvements.

The role involves collaboration with Quality and After Sales teams, documentation updates, and participation in product launch projects. A hybrid schedule is available with three days on-site weekly.

Qualifikationen

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum 5 years in a contact center, inside sales or account management role.
• Strong computer skills and experience with MS Office and remote collaboration tools.

Aufgaben

• Handle warranty and returns claims, review policies, and approve or escalate as needed.
• Provide Tier 2 customer service across multiple channels.
• Create and maintain training documents and knowledge resources.
• Support quality initiatives and data-driven process improvements.
• Collaborate with Quality and After Sales teams on product issues.

Kenntnisse

Advanced computer skills

Communication skills

Project experience

Team player

Ausbildung

High school diploma or GED

Bachelor's degree preferred

Tools

SAP

MS Office

Online Tools

BST

FHP

Jobbeschreibung

Bosch is seeking a Warranty and Returns Specialist in Londonderry, NH, to manage data entry, policy clarifications, claim reviews, and escalation handling. You will support Tier 2 customer service for Bosch Home Comfort in North America and contribute to automation and self-service improvements.

The role involves collaboration with Quality and After Sales teams, documentation updates, and participation in product launch projects. A hybrid schedule is available with three days on-site weekly.