Warranty & Returns Strategist

Bosch Group; Londonderry (NH); Hybrid; USD 60.000 - 78.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision plans

Health savings account (HSA)

Flexible spending accounts (FSA)

401(k) with employer match

Wellness programs

Parental leave

Paid time off

Zusammenfassung

Bosch Thermotechnology Corp. is seeking a Warranty and Returns Specialist in Londonderry, NH.

The role focuses on data entry, clarifying warranty information, and reviewing claims, while supporting Tier 2 customer service for Bosch Home Comfort in North America. You will work closely with Quality and After Sales teams on defects and total quality initiatives, with a hybrid schedule of three on-site days per week in Londonderry, NH.

Qualifikationen

• Minimum 5 years in a contact center, inside sales or account management customer support role.
• High school diploma or GED.
• Advanced computer skills navigating multiple open tabs, systems and processes.
• 3+ years experience with Microsoft Office and collaboration tools for remote work.
• Proven successful experience participating as part of a project or implementation team.

Aufgaben

• Enter data, clarify warranty information and returns policies.
• Review and approve warranty and return claims; handle escalations.
• Support continuous improvement initiatives and Tier 2 customer service.
• Collaborate with Quality and After Sales on defects and returns.
• Maintain training content in Docupedia and Master List, update warranty information.
• Assist with product launch concepts and service concepts for new products.
• Develop knowledge of Bosch Home Comfort products, SAP, and order management.
• Provide training on policies to internal/external customers.

Kenntnisse

Advanced problem solving

Analytical thinking

Communication skills

Project experience

Team player

Prioritization

Ausbildung

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

BST

FHP

Online Tools

Jobbeschreibung

Bosch Thermotechnology Corp. is seeking a Warranty and Returns Specialist in Londonderry, NH.

The role focuses on data entry, clarifying warranty information, and reviewing claims, while supporting Tier 2 customer service for Bosch Home Comfort in North America. You will work closely with Quality and After Sales teams on defects and total quality initiatives, with a hybrid schedule of three on-site days per week in Londonderry, NH.