Warranty & Returns Specialist — Data-Driven Support

Boschgroup; Londonderry (NH); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

FSA

401(k) with match

Wellness programs

Life insurance

Long-term disability insurance

Paid time off

Parental leave

Job summary

Bosch Home Comfort North America seeks a Warranty and Returns Specialist for hybrid work in Londonderry, NH. You will handle claims, escalate issues, and support continuous improvement across warranty, returns, and service concepts.

You will partner with Quality and After Sales to align processes, drive automation, and enable next-generation customer support with data-driven insights.

Qualifications

• High school diploma or GED required.
• Minimum 5 years in a contact center or related customer support role.
• Advanced computer skills and ability to navigate multiple tabs.
• 3+ years of Microsoft Office experience and collaboration tools (Skype, Teams).
• Experience as part of a project or implementation team.

Responsibilities

• Identify customer pain points and participate in continuous improvement.
• Assist Tier 1 with escalated warranty/return inquiries.
• Monitor claims from submission to credit posting or shipment.
• Create and maintain training materials in Docupedia and Master List.
• Update Aftermarket Resource Center and Warranty at a Glance data.
• Support product launch projects and develop service concepts.
• Use data to drive efficiency and accuracy in CX and team performance.
• Support profitability through process improvements and sales opportunities.
• Develop knowledge of Bosch HCNA products, warranty terms and systems (SAP, etc.).
• Provide training on warranty and returns processes to stakeholders.

Skills

Customer service

Problem solving

Data analysis

Communication

Team collaboration

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office

SAP

BST

Online Tools

FHP

Job description

Bosch Home Comfort North America seeks a Warranty and Returns Specialist for hybrid work in Londonderry, NH. You will handle claims, escalate issues, and support continuous improvement across warranty, returns, and service concepts.

You will partner with Quality and After Sales to align processes, drive automation, and enable next-generation customer support with data-driven insights.