Hybrid Warranty Operations Specialist

The Toro Company; BLOOMINGTON (MN); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Casual dress code

Hybrid work schedule

Onsite cafe & Caribou Coffee

Wellness program and resources

Volunteer time

Summer hours

Flexible work arrangements

Job summary

The Toro Company in Bloomington, MN is seeking a Warranty Operations Specialist to support warranty programs through claim processing, dealer and distributor support, reporting, and policy administration.

You will serve as a primary contact for warranty inquiries, manage claim status, and assist with system maintenance. The role offers a hybrid schedule with extensive benefits and growth opportunities.

Qualifications

• Bachelor's degree in Business, Technical, Operations, Customer Service, or related field; or equivalent combination of education and experience.
• 1–3 years of experience in customer support, warranty administration, dealer support, technical service, claims processing, or related functions.
• Strong organizational and administrative skills with attention to detail.
• Proactive in improving warranty processes, resources, and training.

Responsibilities

• Serve as a primary contact for dealer and distributor warranty inquiries and provide status updates.
• Escalate technical or policy or complex issues to appropriate resources.
• Maintain warranty system tables and master data; run standard warranty reports.
• Support administration of Warranty Policy and Procedures and disseminate updates.
• Assist in developing warranty training materials and reference guides.
• Limited travel is required.

Skills

Customer service

Warranty administration

Dealer support

Education

Bachelor's degree in Business/Operations/related field

Tools

CRM

Warranty systems

Job description

The Toro Company in Bloomington, MN is seeking a Warranty Operations Specialist to support warranty programs through claim processing, dealer and distributor support, reporting, and policy administration.

You will serve as a primary contact for warranty inquiries, manage claim status, and assist with system maintenance. The role offers a hybrid schedule with extensive benefits and growth opportunities.