Hybrid Veterinary Receptionist & Pet Care Specialist

New England Veterinary Clinic & Pet Resort; Salem (MA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Four-day work weeks

Flexible scheduling

Pet care benefits

Professional development opportunities

Employee discounts

Job summary

New England Veterinary Clinic & Pet Resort in Salem, MA is hiring a full-time Veterinary Receptionist / Pet Care Attendant to join our hybrid team. You’ll greet clients and pets, manage appointments, process payments, and support the veterinary staff throughout the day.

This role combines front-desk duties with hands-on pet care in boarding, with four-day work weeks, flexible scheduling, and growth opportunities.

Qualifications

• Strong client communication skills.
• Excellent time-management and organizational skills.
• A genuine love of animals and commitment to their well-being.
• The ability to comfortably work with both people and pets throughout the day.
• Empathy toward clients, teammates, and yourself.
• A willingness to jump in wherever needed.
• A collaborative, team-first mindset.
• A desire to grow professionally and encourage the growth of those around you.

Responsibilities

• Greet clients and their pets and help create a welcoming experience from the moment they walk through the door.
• Answer phones, schedule appointments, and assist clients with general questions.
• Check clients and patients in and out for appointments, boarding, and other services.
• Communicate with clients regarding appointments, medical records, prescription requests, and general hospital information.
• Process payments and maintain accurate client and patient information.
• Work closely with the veterinary team to keep communication and daily operations running smoothly.
• Provide daily care for dogs and cats staying in our boarding facility.
• Feed, walk, exercise, and monitor pets throughout their stay.
• Maintain clean, comfortable kennels and boarding areas.
• Monitor pets for changes in behavior, appetite, elimination, or overall well-being and communicate concerns to the appropriate team member.
• Administer medications as directed.
• Maintain accurate feeding, medication, and care records.
• Help with general cleaning, laundry, dishes, and maintaining a clean and organized environment.

Skills

Greet clients

Phone handling

Appointment scheduling

Cash handling

Team communication

Pet care awareness

Flexibility

Empathy

Job description

New England Veterinary Clinic & Pet Resort in Salem, MA is hiring a full-time Veterinary Receptionist / Pet Care Attendant to join our hybrid team. You’ll greet clients and pets, manage appointments, process payments, and support the veterinary staff throughout the day.

This role combines front-desk duties with hands-on pet care in boarding, with four-day work weeks, flexible scheduling, and growth opportunities.