Veterinary Receptionist/Pet Care Attendant - Salem, MA

New England Veterinary Clinic & Pet Resort; Salem (MA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Four-day work weeks

Flexible scheduling

Pet care benefits

Professional development opportunities

Employee discounts

Job summary

New England Veterinary Clinic & Pet Resort in Salem, MA is hiring a full-time Veterinary Receptionist / Pet Care Attendant to join our hybrid team. You’ll greet clients and pets, manage appointments, process payments, and support the veterinary staff throughout the day.

This role combines front-desk duties with hands-on pet care in boarding, with four-day work weeks, flexible scheduling, and growth opportunities.

Qualifications

• Strong client communication skills.
• Excellent time-management and organizational skills.
• A genuine love of animals and commitment to their well-being.
• The ability to comfortably work with both people and pets throughout the day.
• Empathy toward clients, teammates, and yourself.
• A willingness to jump in wherever needed.
• A collaborative, team-first mindset.
• A desire to grow professionally and encourage the growth of those around you.

Responsibilities

• Greet clients and their pets and help create a welcoming experience from the moment they walk through the door.
• Answer phones, schedule appointments, and assist clients with general questions.
• Check clients and patients in and out for appointments, boarding, and other services.
• Communicate with clients regarding appointments, medical records, prescription requests, and general hospital information.
• Process payments and maintain accurate client and patient information.
• Work closely with the veterinary team to keep communication and daily operations running smoothly.
• Provide daily care for dogs and cats staying in our boarding facility.
• Feed, walk, exercise, and monitor pets throughout their stay.
• Maintain clean, comfortable kennels and boarding areas.
• Monitor pets for changes in behavior, appetite, elimination, or overall well-being and communicate concerns to the appropriate team member.
• Administer medications as directed.
• Maintain accurate feeding, medication, and care records.
• Help with general cleaning, laundry, dishes, and maintaining a clean and organized environment.

Skills

Greet clients

Phone handling

Appointment scheduling

Cash handling

Team communication

Pet care awareness

Flexibility

Empathy

Job description

Who we are

New England Veterinary Clinic & Pet Resort is Hiring a Veterinary Receptionist / Pet Care Attendant!

Position Details

Role: Veterinary Receptionist / Pet Care AttendantStatus: Full-timeSalary: $18 - $20 / hourSchedule: Four-day work weeks available; flexible scheduling

Benefits Highlights

Financial Rewards that Grow with You: Flexible compensation, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, and referral bonuses help support your goals today and in the future.

Wellness & Peace of Mind: Medical, dental, and vision coverage with supplemental options, paid parental leave for eligible employees, Sick Time / Paid Time Off, and valuable pet care benefits help support your well‑being both at work and beyond.

Professional Growth & Recognition: Quarterly Team Rewards, professional development opportunities, continuing education support, and uniform allowance help you continue learning, growing, and building your veterinary career.

Lifestyle Perks You’ll Appreciate: Four-day work weeks, flexible scheduling, six paid holidays, an Employee Assistance Program, employee discounts, and a clinic culture that values work‑life balance and having a little fun along the way.

Are you passionate about animal welfare and nurturing the human‑animal bond? Do you believe client education is key to helping pets live happy, healthy lives? Do you LOVE puppy kisses and kitty face nudges? If so, New England Veterinary Clinic & Pet Resort wants YOU on our team!

New England Veterinary Clinic & Pet Resort is looking for a full‑time Veterinary Receptionist / Pet Care Attendant to join our fantastic team.

This is a hybrid position that combines client service and reception responsibilities with hands‑on care of the pets staying in our resort. We’re looking for someone who enjoys working with both people and animals and is comfortable jumping between responsibilities throughout the day.

At NEVC, we take employee well‑being seriously. We believe in creating a supportive, rewarding workplace where our team can grow professionally, enjoy coming to work, and still have a life outside of the clinic.

Why You’ll Love It Here

• Flexibility with scheduling to help maintain a healthy work‑life balance
• Four‑day work weeks
• A clinic culture that celebrates your unique awesomeness
• A supportive team that values collaboration and communication
• Professional development and continuing education opportunities
• Occasional coffee runs, ice cream parties, and meals on us
• A role that lets you work with both pets and the people who love them
• A workplace where having a little fun along the way is encouraged

What You’ll Do

• Greet clients and their pets and help create a welcoming experience from the moment they walk through the door
• Answer phones, schedule appointments, and assist clients with general questions
• Check clients and patients in and out for appointments, boarding, and other services
• Communicate with clients regarding appointments, medical records, prescription requests, and general hospital information
• Process payments and maintain accurate client and patient information
• Work closely with the veterinary team to keep communication and daily operations running smoothly
• Provide daily care for dogs and cats staying in our boarding facility
• Feed, walk, exercise, and monitor pets throughout their stay
• Maintain clean, comfortable kennels and boarding areas
• Monitor pets for changes in behavior, appetite, elimination, or overall well‑being and communicate concerns to the appropriate team member
• Administer medications as directed
• Maintain accurate feeding, medication, and care records
• Help with general cleaning, laundry, dishes, and maintaining a clean and organized environment

What You’ll Bring

• Strong client communication skills
• Excellent time‑management and organizational skills
• A genuine love of animals and commitment to their well‑being
• The ability to comfortably work with both people and pets throughout the day
• Empathy toward clients, teammates, and yourself
• A willingness to jump in wherever needed
• A collaborative, team‑first mindset
• A desire to grow professionally and encourage the growth of those around you
• A positive attitude and willingness to have a little fun while getting the job done

The Extras You’ll Actually Feel

• A hybrid role that gives you variety between client service and hands‑on pet care
• Four‑day work weeks
• Flexible scheduling to help support life outside of work
• A clinic culture that celebrates your unique awesomeness
• Occasional coffee runs, ice cream parties, and meals on us
• Opportunities to grow professionally and support the growth of your teammates
• The occasional midday dance party
• A team that believes enjoying yourself is part of doing great work

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full‑time only)
• 529 Savings Plan
• Tuition Support Program (full‑time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full‑time only)
• Supplemental insurance, including accident, critical illness, hospital, short‑and-long‑term disability, legal plan, and employee, spouse, and child‑dependent life insurance (full‑time only)
• Up to three weeks of full pay for the birth or adoption of a child (full‑time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full‑time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Diversity, equity, and inclusion are core values of New England Veterinary Clinic & Pet Resort and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.