Hybrid Vendor Relations Analyst II

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 63,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Ahold Delhaize USA in Salisbury, NC is seeking a Vendor Support & Relationship Management Analyst to support the vendor management team across departments, suppliers, and stakeholders, ensuring efficient and effective vendor management practices.

This role focuses on developing and maintaining positive vendor relationships, resolving issues, monitoring performance, and implementing strategies to improve overall vendor results, with a hybrid work model in place.

Qualifications

• Authorized to work in the United States on a full-time basis.
• Bachelor's degree in business administration, accounting, supply chain management or related field or equivalent professional work experience.
• 2+ years experience in vendor management, procurement, account management or procure to pay.
• Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards.
• Strong oral & written communication & presentation skills with keen ability to influence others toward a common goal.
• Excellent customer service skills to optimize ADUSA business reputation.
• Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners
• Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.
• Proficiency in using MS Office and vendor management platforms.
• Ability to adapt to changing business needs and work well in a team-oriented environment.
• Extensive problem-solving capabilities with an end-to-end process mindset
• Accounting knowledge (Accounts Payable/Receivable, etc.)
• Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines.
• May require travel - typically 5%

Responsibilities

• Act as a primary point of contact for vendors, researching & resolving all inquiries and concerns.
• Facilitate communication between internal teams and vendors to ensure smooth collaboration.
• Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders.
• Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions.
• Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs).
• Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.
• Gather and analyze vendor performance data, prepare reports for management and relevant teams.
• Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives.
• Analyze data insights to identify areas of improvement and recommend appropriate action plans.
• Contribute to the continuous improvement of vendor management processes and workflows.
• Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance.
• Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals.
• Participate in vendor-related meetings, providing valuable insights and updates.

Skills

Communication skills

Customer service

Interpersonal skills

Detail oriented

Process mindset

Accounting knowledge

Education

Bachelor's degree

Tools

MS Office

Vendor mgmt platforms

Job description

Ahold Delhaize USA in Salisbury, NC is seeking a Vendor Support & Relationship Management Analyst to support the vendor management team across departments, suppliers, and stakeholders, ensuring efficient and effective vendor management practices.

This role focuses on developing and maintaining positive vendor relationships, resolving issues, monitoring performance, and implementing strategies to improve overall vendor results, with a hybrid work model in place.