Hybrid UX Research Specialist - Insights & Coordination

HTC Global; Dearborn (MI); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Professional development opportunities

Wellness programs

Job summary

HTC Global Services seeks an execution-focused UX Research Specialist to support customer research activities, evidence review, research operations, and team workflows. The role emphasizes strong organizational skills, clear communication, and reliable follow-through while collaborating with senior team members on qualitative and quantitative research.

The candidate will coordinate research activities, review existing evidence, support sessions, and help improve research workflows with

Qualifications

• Bachelor's degree required.
• 2-5 years UX research experience.
• Strong organizational skills and dependable follow-through.
• Clear, concise, and proactive communication skills.
• Ability to review research evidence and summarize findings into actionable insights.

Responsibilities

• Coordinate research activities, including participant recruiting, scheduling, communications, consent, incentives, session preparation, recording, transcription, file organization, and study closeout.
• Review existing research and evidence across tools and repositories, identify relevant information and gaps, and communicate concise findings and implications.
• Support research sessions through preparation, note-taking, observation, probing, tagging, synthesis, and reporting.
• Manage multiple assigned tasks and workstreams while communicating priorities, progress, and capacity.
• Organize research insights into reusable guides, templates, checklists, prompts, repository entries, and process improvements.
• Explore, test, and document new tools and workflows, including AI-assisted approaches, while considering output quality and potential risks.
• Communicate progress, next steps, blockers, and questions proactively to support effective collaboration.
• Investigate technical options and workflows involving APIs and MCP, document findings, and connect technical capabilities to team needs.
• Support quantitative research activities, including surveys, structured data organization, and identification of basic patterns.
• Contribute to improving research workflows, knowledge sharing, and operational efficiency.

Skills

UX research

Organizational skills

Communication

Quantitative data analysis

Surveys

Education

Bachelor's degree

Tools

Dovetail

Figma

Miro

Excel

Teams transcripts

Survey tools

Research repositories

Job description

HTC Global Services seeks an execution-focused UX Research Specialist to support customer research activities, evidence review, research operations, and team workflows. The role emphasizes strong organizational skills, clear communication, and reliable follow-through while collaborating with senior team members on qualitative and quantitative research.

The candidate will coordinate research activities, review existing evidence, support sessions, and help improve research workflows with