UX Research Specialist

HTC Global Services; Dearborn (MI); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Professional development opportunities

Wellness programs

Job summary

HTC Global Services seeks an execution-focused UX Research Specialist to support customer research activities, evidence review, research operations, and team workflows. The role emphasizes strong organizational skills, clear communication, and reliable follow-through while collaborating with senior team members on qualitative and quantitative research.

The candidate will coordinate research activities, review existing evidence, support sessions, and help improve research workflows with

Qualifications

• Bachelor's degree required.
• 2-5 years UX research experience.
• Strong organizational skills and dependable follow-through.
• Clear, concise, and proactive communication skills.
• Ability to review research evidence and summarize findings into actionable insights.

Responsibilities

• Coordinate research activities, including participant recruiting, scheduling, communications, consent, incentives, session preparation, recording, transcription, file organization, and study closeout.
• Review existing research and evidence across tools and repositories, identify relevant information and gaps, and communicate concise findings and implications.
• Support research sessions through preparation, note-taking, observation, probing, tagging, synthesis, and reporting.
• Manage multiple assigned tasks and workstreams while communicating priorities, progress, and capacity.
• Organize research insights into reusable guides, templates, checklists, prompts, repository entries, and process improvements.
• Explore, test, and document new tools and workflows, including AI-assisted approaches, while considering output quality and potential risks.
• Communicate progress, next steps, blockers, and questions proactively to support effective collaboration.
• Investigate technical options and workflows involving APIs and MCP, document findings, and connect technical capabilities to team needs.
• Support quantitative research activities, including surveys, structured data organization, and identification of basic patterns.
• Contribute to improving research workflows, knowledge sharing, and operational efficiency.

Skills

UX research

Organizational skills

Communication

Quantitative data analysis

Surveys

Education

Bachelor's degree

Tools

Dovetail

Figma

Miro

Excel

Teams transcripts

Survey tools

Research repositories

Job description

Job Summary

We are seeking an execution-focused UX Research Specialist to support customer research activities, evidence review, research operations, and team workflows. The ideal candidate will bring strong organizational skills, technical curiosity, clear communication, and reliable follow-through while collaborating with senior team members on qualitative and quantitative research activities.

Job Description

Job Title: UX Research Specialist

Job Summary

We are seeking an execution-focused UX Research Specialist to support customer research activities, evidence review, research operations, and team workflows. The ideal candidate will bring strong organizational skills, technical curiosity, clear communication, and reliable follow-through while collaborating with senior team members on qualitative and quantitative research activities.

Key Responsibilities

• Coordinate research activities, including participant recruiting, scheduling, communications, consent, incentives, session preparation, recording, transcription, file organization, and study closeout.
• Review existing research and evidence across tools and repositories, identify relevant information and gaps, and communicate concise findings and implications.
• Support research sessions through preparation, note-taking, observation, probing, tagging, synthesis, and reporting.
• Manage multiple assigned tasks and workstreams while communicating priorities, progress, and capacity.
• Organize research insights into reusable guides, templates, checklists, prompts, repository entries, and process improvements.
• Explore, test, and document new tools and workflows, including AI-assisted approaches, while considering output quality and potential risks.
• Communicate progress, next steps, blockers, and questions proactively to support effective collaboration.
• Investigate technical options and workflows involving APIs and Model Context Protocol (MCP), document findings, and connect technical capabilities to team needs.
• Support quantitative research activities, including surveys, structured data organization, and identification of basic patterns.
• Contribute to improving research workflows, knowledge sharing, and operational efficiency.

Required Qualifications

• Bachelor's degree.
• 2-5 years of UX research experience.
• Strong organizational skills, attention to detail, and dependable follow-through.
• Clear, concise, and proactive communication skills.
• Ability to review research evidence and summarize findings into actionable insights.
• Foundation in qualitative research execution, with an interest in developing moderation skills and research judgment.
• Familiarity with quantitative data collection and analysis, including surveys or structured data.
• Willingness and ability to learn research tools and workflows, such as Dovetail, Figma, Miro, Excel, Teams transcripts, survey tools, and research repositories.
• Collaborative approach, ownership of assigned responsibilities, and willingness to support both visible and behind-the-scenes work.
• Technical aptitude or an IT, data science, or similar technical background, with an interest in AI integrations and emerging workflows.

Preferred Qualifications

• Experience with quantitative testing.
• Familiarity with AI integration methods, including APIs and MCP.
• Experience with UX research tools and research repositories.
• Interest in exploring, testing, and documenting new tools and workflows.

Work Arrangement

Hybrid position requiring onsite work four days per week.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.