Hybrid Utility IT Support Specialist - Grid Ops & On-Call

E2 Consulting Engineers, Inc.; Santa Ana (CA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

E2 Consulting Engineers, Inc. is seeking a Utilities IT Technical Support Specialist to serve as a subject matter expert for our client. The role focuses on OT/utility software support, real-time grid operations, script development, and system administration in a hybrid setting.

You will work on Tuesday/Wednesday client-site visits, provide on-call support during outages and severe weather, and collaborate with the IT team to maintain grid application configurations and data workflows.

Qualifications

• Associate's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
• 3–5 years of IT experience supporting OT or utility software environments.
• Experience performing data analysis.
• Maintenance experience with the CGI Outage Management System at an Electrical Utility or similar.
• Strong proficiency in OpenGrid Network, SQL database, Python, Windows Server maintenance and operational support.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Word, Excel, PowerPoint.

Responsibilities

• Designs, administers and monitors grid application software configurations.
• Create and execute shell scripts and/or Python code.
• Collaborates with IT team maintaining, improving, and implementing communications, hardware, and software infrastructure.
• Supports data requests from SQL databases specific to electrical utility events.
• Writes and reviews documentation for configuration processes, logic, and test plans.
• Assists with OMS-related projects, customer communications, and operational activities.
• Contributes to client database and OS server upgrades.
• Outage Management System configuration, testing and support.
• Provides high-tier technical support during outages, including nights and weekends; participates in on-call rotation.

Skills

OpenGrid Network

SQL database

Python

Windows Server maintenance

OT/Utility software environments

Education

Associate's degree in Computer Science/IT/electrical engineering or related field

Bachelor’s degree in Computer Science/IT/electrical engineering or related field

Job description

E2 Consulting Engineers, Inc. is seeking a Utilities IT Technical Support Specialist to serve as a subject matter expert for our client. The role focuses on OT/utility software support, real-time grid operations, script development, and system administration in a hybrid setting.

You will work on Tuesday/Wednesday client-site visits, provide on-call support during outages and severe weather, and collaborate with the IT team to maintain grid application configurations and data workflows.