Utility IT Project Technical Support Specialist

E2 Consulting Engineers, Inc.; Santa Ana (CA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

E2 Consulting Engineers, Inc. is seeking a Utilities IT Technical Support Specialist to serve as a subject matter expert for our client. The role focuses on OT/utility software support, real-time grid operations, script development, and system administration in a hybrid setting.

You will work on Tuesday/Wednesday client-site visits, provide on-call support during outages and severe weather, and collaborate with the IT team to maintain grid application configurations and data workflows.

Qualifications

• Associate's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
• 3–5 years of IT experience supporting OT or utility software environments.
• Experience performing data analysis.
• Maintenance experience with the CGI Outage Management System at an Electrical Utility or similar.
• Strong proficiency in OpenGrid Network, SQL database, Python, Windows Server maintenance and operational support.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Word, Excel, PowerPoint.

Responsibilities

• Designs, administers and monitors grid application software configurations.
• Create and execute shell scripts and/or Python code.
• Collaborates with IT team maintaining, improving, and implementing communications, hardware, and software infrastructure.
• Supports data requests from SQL databases specific to electrical utility events.
• Writes and reviews documentation for configuration processes, logic, and test plans.
• Assists with OMS-related projects, customer communications, and operational activities.
• Contributes to client database and OS server upgrades.
• Outage Management System configuration, testing and support.
• Provides high-tier technical support during outages, including nights and weekends; participates in on-call rotation.

Skills

OpenGrid Network

SQL database

Python

Windows Server maintenance

OT/Utility software environments

Education

Associate's degree in Computer Science/IT/electrical engineering or related field

Bachelor’s degree in Computer Science/IT/electrical engineering or related field

Job description

About the Organization

E2 Consulting Engineers, LP (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

Overview

We are looking for a Utility IT Technical Support Specialist who will be a subject matter expert for our client. Operational and maintenance support requiring core proficiencies in automated trouble analysis, real-time grid integration, and system administration.

The role is hybrid, which will require reporting to the client site on Tuesday and Wednesday each week. Must support client with West Coast hours.

Responsibilities

• Designs, administers and monitors grid application software configurations.
• Create and execute shell scripts and/or python code.
• Collaborates directly with IT team maintaining, improving, and implementing communications, hardware, and software infrastructure
• Support data requests from SQL databases specific to electrical utility events.
• Writes and reviews documentation to describe configuration processes, logic, and test plans.

• Assist with system logic, processes, and data particularly as it relates to OMS-related projects, customer communications, and operational activities.

• Contribute to the client’s upcoming database and operating system (OS) server upgrades.

• Outage Management System (OMS) configuration, testing and other hands-on support.

• Provide high-tier technical support during active outage events, including nights and weekends during severe weather or system emergencies. Must support on-call duty support rotation shared with existing team.

Qualifications

Required Skills/Attributes

• Associate's degree in Computer Science, Information Technology, Electrical Engineering, or a related field
• 3–5 years of IT experience, specifically supporting operational technology (OT) or utility software environments.
• Experience performing data analysis.

• Maintenance experience with back office support of the CGI Outage Management System application at an Electrical Utility or similar.

• Strong proficiency in OpenGrid Network, formerly known as Pragma UP/Pragma LINE, SQL database, python, windows server maintenance and operational support.

• Excellent verbal and written communication skills.
• Proficient with Microsoft Word, Excel, PowerPoint.

Desired Skills/Attributes

• Experience managing or reviewing regulatory agreements/contracts
• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field
• Electric Utility Industry experience.

Benefits

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Wage Data Per State Requirements

The Salary range for this position is $140,000 - $160,000. The starting salary will be commensurate with skill, education, experience, and working environment.

Work Environment/Physical Demands

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones. Onsite two days a week on Tuesday and Wednesdays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit/ stand for up to 8 hours per day.
• Ability to move freely for up to 8 hours per day.

Local Candidates only

Yes

Drug Free Workplace

E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Solicitation

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.