Utility IT Project Technical Support Specialist

E2 Consulting Engineers, Inc.; Santa Ana (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Job summary

E2 Consulting Engineers, Inc. is seeking a Utility IT Technical Support Specialist to act as a subject matter expert for our client, focusing on automated trouble analysis, real-time grid integration, and system administration in a hybrid setting with client-site reporting on Tuesdays and Wednesdays to align with West Coast hours.

Responsibilities include configuring grid software, scripting in shell or Python, supporting IT infrastructure, and handling OMS-related tasks and outages, including

Qualifications

• Associate's degree in CS/IT/EE or related field.
• 3–5 years IT experience in OT or utility environments.
• Experience performing data analysis.
• Maintenance experience with CGI Outage Management System in Electrical Utility context.
• Strong proficiency in OpenGrid Network, SQL, Python, Windows Server.

Responsibilities

• Designs, administers and monitors grid application software configurations.
• Create and execute shell scripts and/or Python code.
• Collaborates with IT team to maintain, improve, and implement communications, hardware, and software infrastructure.
• Support data requests from SQL databases specific to electrical utility events.
• Writes and reviews documentation describing configuration processes, logic, and test plans.
• Assist with OMS-related projects, customer communications, and operational activities.
• Contribute to client’s upcoming database and OS server upgrades.
• Provide high-tier technical support during outage events, including nights and weekends; on-call rotation.

Skills

Data analysis

OT/utility IT experience

Verbal communication

Written communication

Education

Associate's degree in Computer Science, Information Technology, Electrical Engineering, or related field

Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or related field

Tools

OpenGrid Network

SQL

Python

Windows Server

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

E2 Consulting Engineers, LP (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

Overview

We are looking for a Utility IT Technical Support Specialist who will be a subject matter expert for our client. Operational and maintenance support requiring core proficiencies in automated trouble analysis, real-time grid integration, and system administration.

The role is hybrid, which will require reporting to the client site on Tuesday and Wednesday each week. Must support client with West Coast hours.

Responsibilities

• Designs, administers and monitors grid application software configurations.
• Create and execute shell scripts and/or python code.
• Collaborates directly with IT team maintaining, improving, and implementing communications, hardware, and software infrastructure
• Support data requests from SQL databases specific to electrical utility events.
• Writes and reviews documentation to describe configuration processes, logic, and test plans.
• Assist with system logic, processes, and data particularly as it relates to OMS-related projects, customer communications, and operational activities.
• Contribute to the client’s upcoming database and operating system (OS) server upgrades.
• Outage Management System (OMS) configuration, testing and other hands-on support.
• Provide high-tier technical support during active outage events, including nights and weekends during severe weather or system emergencies. Must support on-call duty support rotation shared with existing team.

Qualifications

Required Skills/Attributes

• Associate's degree in Computer Science, Information Technology, Electrical Engineering, or a related field
• 3–5 years of IT experience, specifically supporting operational technology (OT) or utility software environments.
• Experience performing data analysis.
• Maintenance experience with back office support of the CGI Outage Management System application at an Electrical Utility or similar.
• Strong proficiency in OpenGrid Network, formerly known as Pragma UP/Pragma LINE, SQL database, python, windows server maintenance and operational support.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Word, Excel, PowerPoint.

Desired Skills/Attributes

• Experience managing or reviewing regulatory agreements/contracts
• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field
• Electric Utility Industry experience.

Benefits

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Wage Data Per State Requirements

The Salary range for this position is $140,000 - $160,000. The starting salary will be commensurate with skill, education, experience, and working environment.

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones. Onsite two days a week on Tuesday and Wednesdays.

Physical Demands

• Ability to sit/ stand for up to 8 hours per day.
• Ability to move freely for up to 8 hours per day.

Local Candidates only

Yes

Drug Free Workplace

E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Solicitation

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.