Hybrid Universal Banker & Teller — Grow Relationships

Apple Bank; New York (NY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Apple Bank in Bronx, NY (Westchester Square) seeks a Universal Banker to serve as a hybrid Customer Service Representative and Teller, delivering prompt, courteous service and handling monetary and account transactions.

The role opens new accounts, resolves issues, educates customers on products, and makes referrals to licensed representatives when appropriate. It requires adapting to branch operations and regulatory guidelines, with weekend hours possible.

Qualifications

• High School Diploma or GED required.
• 1–2 years retail banking experience (Teller/CSR).
• Knowledge of banking operations (risk, compliance, fraud, loss) preferred.
• Ability to develop and maintain strong customer relationships.
• Willingness to cross-train in other branch functions.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service by engaging clients in a friendly and professional manner.
• Open new accounts and educate customers on bank products/services.
• Process teller transactions and maintain accurate cash handling.
• Refer clients to licensed representatives when appropriate.
• Adhere to regulatory, compliance, security, and audit policies.
• Support branch leadership and work toward sales/referral goals.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Organization

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Apple Bank in Bronx, NY (Westchester Square) seeks a Universal Banker to serve as a hybrid Customer Service Representative and Teller, delivering prompt, courteous service and handling monetary and account transactions.

The role opens new accounts, resolves issues, educates customers on products, and makes referrals to licensed representatives when appropriate. It requires adapting to branch operations and regulatory guidelines, with weekend hours possible.